BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The counselor, without knowing the client, suggested weaponizing his partners past to diminish the client's actions. What professional would ever do that? You need to vet your employees/professionals? fully.
Response from BetterHelpSep 10, 2026
Hi Lynnly,
We appreciate you sharing your concerns with us -- we don't take this lightly. I've requested the email address linked to your account so that we can reach out to you directly and get our Clinical Operations team involved to investigate this further.
Clinical quality is extremely important to us, and we want to make sure the appropriate steps are taken to make this right for you.
DA
Daniel
Financial Robbery
One session - £480 taken. Diaries do not always align to being able to have one session a week (on both sides). Explain to me how this is helpful when dealing with mental health and vulnerable people.
No issue with the therapist who was good.
Response from BetterHelpSep 10, 2026
Hi Daniel,
While we do offer several features outside of individual live sessions with your assigned therapist, we also understand that these sessions are a key component to treatment. Our Member Success team can extend your billing cycle to allow for more time for these sessions to take place.
I've requested the email address linked to your BetterHelp account so that we can reach out to you and try to help make this work from a billing standpoint! We hope to get this cleared up for you soon.
MV
Miranda V.
BetterHelp is super affordable and…
BetterHelp is super affordable and convenient for me. I can find a comfortable spot right in my own home and have my sessions. The app is great as well! I can message my therapist at anytime and I will always get a response in a timely manner. I love the journal and the mood tracker as well. Thank you BetterHelp!!
TG
Tatiana G.
Helpful and Affordable.
It was really difficult to find a therapist who was taking new patients. I turned to BetterHelp after a nasty breakup and started with one therapist. I gave it 5-6 sessions before I decided to switch to a different therapist and found my current therapist to be a better fit for my needs. That’s the most appealing aspect of BetterHelp - you can just change therapists without any awkward “final session” or explanation. It helps to be honest with yourself and with your provider about what you want and need from therapy. Telehealth does require a more direct approach and for you as the client to actually talk and have a game plan for the sessions. My current therapist sends a weekly list of group therapy sessions and classes that are offered thru BH and I find those to be a beneficial addition to my regular therapy sessions. The cost is reasonable and less than in person therapists in my area and I like the flexibility of the scheduling process. In a world where mental health services can feel impossible to find BetterHelp is a helpful and affordable option. I definitely recommend BetterHelp.
CM
Chad M.
Basically a scam
10000 emails to sign up and before 1st Appt. Radio silence after the first Appt. Platform charged monthly because it hopes you'll forget to cancel. It's a scam.
Edit: I've cancelled my membership and requested a refund. This is not to do with the therapist. It's to do with the platform and service that I now realised has charged me US$900.00 for a single session. Not a single email communication after the first session even when the therapist had messaged me through the system. The annoyance that many emails can only be trumped by being completely deserted and have $900.00 taken out of my account.
Response from BetterHelpSep 10, 2026
Hi Chad,
We appreciate you taking the time to share your feedback and concerns about your experience. We'd love to follow up with you directly to address the issues with your therapist, as well as any ongoing billing concerns that you may still have. We care about making the service great, and want to be sure you're taking care of.
I've requested the email address linked to your BetterHelp account so that we can work with you further!
NA
NARKEITHIA
My experience with BetterHelp has been…
My experience with BetterHelp has been absolutely wonderful, and I cannot say enough positive things about my therapist, Dr. Marilyn Thomas. She has helped me tremendously, and I am truly grateful that I found her.
One of the things I love most about BetterHelp is that you are given the opportunity to choose a therapist based on your own personal criteria, needs, and preferences rather than simply being assigned to someone who may not be the right fit for you. I believe having that choice makes such a huge difference when it comes to feeling comfortable, understood, and supported.
I was fortunate enough to find the perfect therapist for me in Dr. Marilyn Thomas. From the beginning, she has made me feel heard, respected, supported, and understood. She has helped me work through difficult situations and has provided guidance that has made a tremendous difference in my life.
Dr. Thomas is compassionate, patient, knowledgeable, and genuinely caring. I appreciate the way she listens without judgment and creates an environment where I feel comfortable being honest and open about my feelings.
Sometimes finding the right therapist can feel overwhelming, but BetterHelp gave me the ability to find someone who truly aligned with what I needed for me that person is Dr. Marilyn Thomas.
I would highly recommend BetterHelpto anyone looking for therapy, especially because of the ability to find a therapist who fits your individual needs. If you're fortunate enough to connect with Dr. Thomas, I believe you will understand why I am so grateful for her.
Thank you, BetterHelp, for giving me the choice. Thank you, Dr. Thomas for helping me tremendously and being such an important part of my healing journey this has not been a easy journey for me but you have and are helping me navigate through the tough times.
DM
destiny M.
Horrible and useless
Horrible and useless, It's super hard to choose your own psychologist. I got matched with a psychologist that kept missing our sessions because her laptop conviniently breaks down but the thing is like if your laptops broken you could have texted and informed us that you won't be able to make it in the session. instead made me wait there for 40 mins. not only once but it happened multiple times. the psychologist didn't even ask any questions at all as well, she didn't share any methods or coping mechanism like breathing techniques for my panic attacks even though i told her from the first session that was my main concern. when I reach out to support from betterhelp team, it takes so long for them to get back. On top of that availability of the psychologist was very limited.
Response from BetterHelpSep 10, 2026
Hi Destiny,
We're truly sorry to hear about this poor experience with choosing your therapist, as well as with the therapist themselves! We have accountability measures in place to help prevent no-shows, and lack of quality treatment; we'd like to be able to investigate this further and also help make this right for you.
I've requested the email address associated with your BetterHelp account so that a member of our management team can reach out to you directly to try and get this sorted out. We hope to talk to you soon.
BM
Briana M.
Hands down the best online counseling forum
Easy scheduling! Once you put in your insurance and agree to the billing, everything else is automatic once you have therapy. It doesn't adjust copays like my experience with competitor sites. My therapist is within 45 minutes of where i live, so she's familiar with areas i might refer to. Download the app and after that you just put in a pass code and walllah there is all your options to message the therapist, journal your experiences, schedule appointments for future visits, and different assessments to aid the therapist! Highly recommend!