Scott W.
Ordered 23 Nov, arrived 9 Jan in wrong country
I’m based in Sydney, Australia and I placed an order for a t-shirt on November 23rd, hoping to receive it before I flew to England for Christmas, as the shirt was a gift. When it became clear it wouldn’t be ready before I caught my flight, I asked for the shipping address to be updated to England, in order to receive it before Christmas Day. Not only was it delivered way past that date (January 9th, merry christmas!), it also turned up at my office in Australia, not to England as I had twice confirmed with my helpful advisor Griffin (when I checked the tracking link, it still said Sydney, but Griffin assured me this wasn’t the case). I’ll now have to pay for it to be shipped to England. I emailed Griffin about this 3 days ago, but still no response. The whole process has been ridiculous, costly and time-consuming. I’ve been lied to and now completely ignored, as it seems you no longer care to respond given you already have my money.
Response from Beloved ShirtsJan 12, 2018
Hey Scott, I am so sorry about this. I can assure you that Griffin did his best to get this shipped out to the right address. Our company switched over to a different system in November that was supposed to help with being able to change the shipment address easily. Its possible since this is a new system that there was some sort of technical error, and I am really sorry about that. What I am going to do is go in and refund you as much as I possibly can for the inconvenience, and I will also refund an additional $15 to make up for the shipment that you are going to have to send and pay for. I am so sincerely sorry about this. It was a genuine mistake on our end, and you shouldn't have to suffer for that. I will also email you a gift card towards our shop if you choose to use it, to show our sincerest apologies. Thank you very much for your feedback and time. Please let me know if there is anything else I could do to make this right for you. All the best, Lynsey Business Manager