Kelli R.
Lost my Money to them - abysmal....
You guys have to be kidding me here...This is my third time purchasing with you guys, and if/when you fix this problem, I simply cannot buy from you guys again because of how much time/effort it is to deal with your company for clothes with pizza on it. I ordered waffle sweats from you guys and paid very close attention to how things go, the production time, shipping, etc. So when I purchased the pants, I was not expecting to receive them within 7-10 days. I never received a tracking number notification, but by two weeks I went into my account to check on the status and lo and behold the item had been "delivered." I checked down in our package area, posted signs to see if it was mistaken/stolen and checked with the local post office. Then, I proceed to contact your company on March 2, 12, & 13. To my dismay, Beloved takes quite a stance on packages not received, and Anna H stated it was not Beloved's problem and I should check with neighbors or see if it was stolen AND that I should try to be home and wait for the package????....hmmm....that is RIDICULOUS. I am supposed to wait for a package that I had no shipping status on? I have never purchased from a company that does not want to ensure the best customer service, guarantee their customer gets the product AND certainly have I never dealt with anyone who tried to blame the customer and says it was out of their hands...Why would I ever want to buy from you guys again after this...? This situation has put me out almost $70 and unfortunately has caused me to lose all confidence in you guys. I am not sitting here blaming Beloved for the missing package; I am here as a customer stating I did not receive what I paid for and hoped for an actual solution but instead Beloved does not care and makes it the customers fault for not getting what they bought. Please, take this as an opportunity to fix this, refund me and do not do this to anybody else.
Response from Beloved ShirtsJun 29, 2017
Hi Kelli, I am sincerely sorry that this was your experience. I want to clarify and apologize, and perhaps help as best I can. Our system does send out an email with tracking information and I do see a tracking number here attached to your account, but I apologize you did not get it and I fully agree that you waiting to hear back for so long was completely unacceptable. My sincerest apologies. We are a small team, but it should never take longer than 48 hours to hear back from a customer service rep. Our policy on this has been updated and changed due to this happening more often than not, it is a bit tricky and easy for people to take advantage of companies in this situation. We want to give customers the benefit of the doubt though! You should not have to "try and be home" for a package.. and I apologize this is the message you got from our customer service rep, that was not appropriate. I want to make this right. I am going to personally email to make sure that we make this up to you. Thank you for the feedback, Sincerely, Lynsey Business Manager