Beloved ShirtsReviews of belovedshirts.com

Response from Beloved ShirtsMar 1, 2019

Thanks so much Dev! We appreciate you taking the time to leave a review. We are so glad you love it! :)

Response from Beloved ShirtsFeb 27, 2019

Melynda! Thank you so much for leaving this review for us. It means so much to us that you took the time. We hope that your package eventually arrives -- and if it does we, of course, will let you know and fully refund you for the item!! Thank you so much, Lynsey

Response from Beloved ShirtsMar 14, 2019

Thanks so much Laura!! We appreciate you taking the time to leave a 5-star review for us so much, and we appreciate you as our BELOVED customer. :D Sincerely, lynsey

Response from Beloved ShirtsMar 14, 2019

Hi Alan! We appreciate your time and effort in leaving us a positive review! Thank you so much! Lynsey

Response from Beloved ShirtsFeb 12, 2019

Hi Steven, I am sorry to see that you have left us a negative review and feel you had a less than satisfactory experience with us. I am not sure where we went wrong. Our customer service team responded to you within an hour of your first email, and within a reasonable timeframe after your second email which was at 6:09pm on Thursday, and then 3 more repeat emails within 24 hours by Friday afternoon. Our team responded to you on Monday during business hours. Is this bad customer service in your opinion? We are a small team so we do take 8-24 business hours to respond to all of the emails that come in. I have the full responses on file and I am not seeing any blank advertisements, so I am wondering if you were looking at marketing emails maybe that came to your inbox? You are welcome to opt out of those if you would like. Also, if you are unhappy with your order you are more than welcome to return the item to us for a refund. Our business model is made to order so all items are crafted after the order date - order date being day 0. We promise to ship the item to you within 5-10 business days. Your order was shipped on the 7th business day. Please let us know if there is anything we can do to help you and make your experience a happy one. All the best, Lynsey [email protected] (customer support email)

Response from Beloved ShirtsFeb 12, 2019

Hi Ivorene, I am so sorry to hear that you are unhappy with your purchase. Would you like to return the item? The sweatshirts and hoodies we sell usually get raving reviews, people feel like they are soft and stretchy, and they have a fleece lining. Did your item not come like this? I am terribly confused. We take a lot of pride in the quality of our items we sell. I can assist you however you need. Please email us at [email protected] and copy and paste this review into the email, we will get you all taken care of! Best, Lynsey

Response from Beloved ShirtsFeb 12, 2019

Hi Ralph, I am sorry to hear you felt nervous about your order. Unfortunately, only certain situations come on here to leave reviews and its very rare for someone that had an amazing or happy experience with us to come on and leave a review due to the nature of this industry. We are a bit confused with why you left us a 3-star review though. You ordered your item on Sept 24th. We shipped your order on Sept 28th - for our 5-10 business day guarantee, we actually shipped it to you within 4 business days. In addition to this, it looks like you emailed us on the 26th and we responded within the same business day and you received another email in response to your second email only minutes after it was sent. I am not sure where we went wrong for you. Please let us know if there is anything we can do for you, and if you feel like your experience was positive after all we would SO appreciate it if you update your review with us. That would mean so much to us. :) Thank you and have a wonderful day!