Good looking sweatshirt, fit nice and arrived on time
Response from Beloved ShirtsMay 26, 2022
We appreciate your wonderful and honest feedback, Tricia!
We will do our best to get that additional star for your future purchases!
Thank you for choosing Beloved, Tricia!
CO
Coyote
It takes time and patience but I'm happy
I had ordered a shirt with Beloved that is a gift for my little brother (Smokey the Bear) and after I had already completed the order I started reading reviews and some were not good and this made me very Skeptical and was worried I would not even receive the product I ordered. I sent an email regarding my concern and skepticism and was replied to with reassurance that I would indeed get what I ordered. although I did have to wait 10-15 days I was sent a tracking number shortly after and did get the item I had ordered its good quality and my little brother will love it. It does take a bit long and there is not much contact with the company after ordering unless prompted, but you will get what you pay for it's not at all bad. They are not Amazon so don't expect an Amazon experience. Overall it took some time and patience but I'm happy with my purchase. My little brother will be pleased. I know what to expect now and will buy again in the future.
Response from Beloved ShirtsMay 17, 2021
Hey there!
Thank you so much for your honest feedback! We sincerely appreciate your time and effort on sharing your experience with us. This will definitely help us and those who also had the same feeling when trying to buy from us. Rest assured, we will try our best to improve further especially on getting your items delivered the soonest we can.
Thank you for choosing Beloved!
SS
Sierra S.
Great quality, good customer service
I LOVE the t-shirt and sweatshirt I ordered as Christmas gifts. The quality and craftsmanship is good, the sizing is on par with standard US sizes. My husband is a big & tall guy, and the 3x was a generous length that fit well. Shipping took a little longer than expected due to the holidays, but customer service replied to my email and tracked my order status for me. Highly recommend, but order well in advance of when you need it.
Response from Beloved ShirtsDec 28, 2020
Thank you so much for your kindness and honesty. We truly appreciate your feedback and glad that we were able to reach your expectation. Please know that for the delivery, we are finding better ways to improve and ship items the soonest we can.
We look forward to seeing you back,
Beloved Team!
MA
Mikko A.
This is why finnish people are happy
My order just arrived and I'm really happy how everything worked with Beloved Shirts!
I got the right items, and they fit quite well. When I had something to ask about my order I got the response quickly and my problems were solved!
4 stars only because the order took quite a long time, even though it wasn't late.
I'll definetly be using Beloved Shirts again!
Response from Beloved ShirtsDec 10, 2019
Hi Mikko!
Thank you so much for giving a 4-star rating. We truly appreciate your feedback with our product and services. We will continuously improve and give the best service we can.
Still, we would like to apologize for the long wait in shipping. We are now exploring other options for our shipping methods and hopefully next time, when you order again, this will no longer be an issue.
We look forward to seeing you again at Beloved!
Gin
SW
Stephanie W.
Explanation
I have deleted my original review and would like to say that I do appreciate the reaching out. The company did reach out to me after my not so flattering review. Now that I understand, I wish to revise it.
For past and future buyers; The product is made in an appropriate time frame, it's the shipping that is leaving a bad taste in some people's mouths, which I empathize. The reason it takes so long to ship is because it's not shipping from the United States. It's being shipped from overseas and that shipment process does take some time. Please take into consideration customs as well.
So, when you see that your item has finished crafting, and still see no movement for a few weeks, it's not sitting around, being given a pep-talk before it's departure, but rather tracking does not update until in the United States.
I do think this information should be listed on the website and that may put some people's mind at ease, such as my own. Just a suggestion though.
I do appreciate you taking the time out of your day to speak to me and I do thank you for listening.
I did purchase the 90's cropped hoodie and I will tell you this - I did wear it this evening to dinner and two different people stopped, as they walked by me, to tell me how awesome the top was. It's definitely a hit with people.
Response from Beloved ShirtsDec 12, 2019
Hi Stephanie,
Alvin here from Beloved. Hope this finds you well!
I just read a review from you in TrustPilot and I am so sorry about the experience. I can only imagine the frustration you have to go through with our process, which I really apologize. You mentioned that my colleague Ely wrote this phrase in All CAPS, "IT TAKES 10 BUSINESS DAYS." I checked our email conversations with you and I don't actually see any reply from Ely (or someone from the team who did so). Ely, however, did write the word "business" in ALL CAPs, but I assume it was meant as an emphasis.
As for the crafting of your order, I checked with the team and our manufacturer and it seems we actually crafted and shipped your order within our promised turnaround times. I'm aware that you already know this but our crafting is 10 business days + shipping (based on the shipping you have chosen). You also mentioned someone from the team yelling at you and I apologize if that did happen, but I would appreciate it if you can send me proof of that. At least, from there, I can check with the team and find out what happened. As far as these email exchanges are concerned, we've never yelled or made some offensive remarks.
As for our products being made outside the US, we never claimed on our website that they are sourced/crafted in the US. I assume you would have read our FAQs and understood that our manufacturing process has since been moved overseas. Again, we never claimed about being made in the US and we even stated this on our product descriptions, checkout page, FAQs, etc.
Lastly, I never begged for a positive review from you and you can always check my previous email as it was me who sent you that message. I only asked that you write us a review but I didn't mention it to be a positive one (please see attached file sent to your email). Still, I appreciate you leaving us a review - it always helps us improve our customer service.
If you can send me proof of us replying to you in ALL CAPS or yelling at you, please let me know so I can take immediate action. I will also process a full refund as compensation for the inconvenience. Again, I apologize for the entire process. Let me know your thoughts.
Alvin
------------------------------------------------------------------------------------
Hi Stephanie!
Thank you for reaching out to us. I apologize for the experience you had. I understand that it seems we did not follow our time frame. However, to clarify that we definitely follow and provide our customer a standard lead time of both production and shipping for proper expectation, let me explain to you what happened based on our investigation.
Initially, you ordered your item on the 6th of October which is a weekend. Production time will starts the next business day which is a Monday, 7th of October and should be completed on the 18th. Then, ships the next business day which is the 21st. You've chosen the Free standard shipping which takes 10-20 business days to arrive. The maximum estimated date of arrival is November 15th but the item was tagged by the courier delivered by the front door/ porch on November 7 at 5:08pm which means, it arrived earlier than the provided expected time of arrival.
In regards with the fabric, the current material that we use is the best match for the kind printing which our manufacturer uses. We apologize if the item did not have a tag, we at [email protected] are here to help and handle your concern accordingly. We can check and find out what might the problem be and offer you a quick resolution.
Looking forward to your positive response.
Gin
MM
Michael M.
Follow up review for my past post
Follow up review for my past post. After emailing and figuring out the best way to right the wrong for my orders, I am pleased with
the outcome. Alvin was very understanding in my frustrations and fixed both issues. He was able to alleviate my frustration. Just waiting on the fixes to arrive and then will consider ordering again due to the helpfulness/caring of Alvin. Thank you!
Response from Beloved ShirtsJun 27, 2019
Hi Michael,
Thank you so much for leaving us a 4-star review. We're happy to have provided you with the best customer service possible. We're still sorry, though, for the initial experience with us. We understand that mistakes happen, but we always make sure that we can perform what is right.
We will keep you posted about your remake. And as soon as we receive an update from our manufacturer, we will let you know right away. Again, thank you so much for your patience. We really appreciate it.
All the best,
Alvin
GY
Gouichoux Y.
A buggy site but a good customer service.
It's been a month that I'm waiting to receive a sweater that cost me nearly $100, I can not see where is my package # 111706, it puts me an error, moreover I can not log in to my account because the site tells me that I do not have the right password and when I ask to change it, he never sends me email to change it.
Edit: Its okay, the problem has been solved, I can't say anything on this side, the customer service is good, so I change my rating to 4 (still waiting for the package but I think everything should be ok now).
In addition I managed to connect also on the site (he ended up sending me an email to change my password).
Response from Beloved ShirtsMay 1, 2019
Hey Gouichoux!
We are so sorry for the minor error in your ordering process. You were one of the first people to order with our newly launched website, and it looks like there was a little hiccup with the artwork and it got delayed a little, but it looks like our team got back to you and your order is in processing now.
It will be crafted and then shipped to you soon!
If you would be so kind as to update your review, we would greatly appreciate that - as I can see there was a misunderstanding of what was happening.
Thank you so much!
-------in french for your convenience :) ------
Hé Gouichoux!
Nous sommes désolés pour l'erreur mineure dans votre processus de commande. Vous avez été l'une des premières personnes à commander avec notre nouveau site Web, et il semble qu'il y ait eu un petit problème avec les illustrations et que le travail ait été retardé, mais il semble que notre équipe vous a contacté et votre commande est en cours de traitement. à présent.
Il sera fabriqué et expédié à vous bientôt!
Si vous pouviez avoir la gentillesse de mettre à jour votre analyse, nous l'apprécierions grandement - comme je peux le constater, il y avait un malentendu sur ce qui se passait.
Merci beaucoup!
CW
Craigan W.
Great management
as Soon as I had a problem and got a hold of one of the managers because my shipment had not got to me. I was immediately helped and they figured out why I did not got my product on time. And then they even manually shipped me ANOTHER shipment to make sure I would get it. And provided me a separate tracking number for it as well. I recommend this company and will Be ordering again from here soon!
Response from Beloved ShirtsMar 12, 2019
Craigan,
It was a pleasure to help you get your problem solved and I am so happy that we were able to get your order out to you! Thank you for being such a kind and awesome customer! We wish you well.
Sincerely,
Lynsey