Raymond W.
Good clothes, unacceptable customer service
Their clothes are much loved by my wife and we received three of four items ordered. But when the fourth did not arrive after two weeks, I wrote asking what happened and they never responded (it was ordered at the same time as something that did arrive and the missing item was crossed out on the paperwork as not yet shipped). I wrote again asking what happened several weeks later and still no reply. I am a fan of small business and want them to succeed, but not responding to complaints of unshipped or missing orders is unacceptable and is basically the equivalent of a $20 theft by the company. If this public complaint doesn't trigger a response, I will be contacting my credit card company.
Response from Beloved ShirtsSep 17, 2018
Hello Raymond! I just verified with my customer service team that they reached out to you on August 8th to let you know the item you ordered was unfortunately out of stock. We are so sorry about that. I appreciate you reaching out here to get a hold of us, but I am sorry as I am sure it feels frustrating and inconvenient. I looked into the issue, and I see that we emailed you on August 8th, and you replied to them on August 18th. Then there were two more emails sent to you after that, the conversation concluded on August 27th. We issued your refund on August 20th - for the item that was out of stock. Please let me know if there is anything else we can do for you. We are happy to help you however we can! Thank you so much for being a Beloved Customer! All the best, Beloved


