Order 11469.
I wanted to update my post. They did finally respond to my request for an address change on my package. Once I posted here I got a fairly quick email.
I’m happy with the product I received. The communication and answering of emails would have helped tremendously.
Response from Beloved ShirtsNov 3, 2023
Hi Tim,
We apologize for the inconvenience. Upon checking, we have attended to all your emails and concerns. Based on USPS tracking information, the delivery failed due to insufficient address. At this stage, we are waiting for the package to return to us so we can reship it. Please note that the package is still with USPS and it is not yet returned to us. Still, we apologize for this inconvenience. We have noted the updated address in your shipping and we will reship it as soon as possible.
Happy to help!
-Ely
TM
Terrence M McGee J.
They might mess up at first, but in time they'll make it right.
I bought a shirt from them. Took 20 days to process and a little more than a week to arrive. It looked lousy compared to what they had advertised. Most of all the seams didn't match with the design and it had bright white stitching across the waist, collar and cuffs. I emailed them for a return label and they asked for pictures and never sent the label even after I sent the pics. Instead they sent a 2nd sweater. Same design, but done right. Most of the seams match and Kim's head isn't in the collar. They didn't let me know about the 2nd sweater, but I'm still satisfied. I won't be needing a refund after all.
Response from Beloved ShirtsApr 23, 2021
Hi Terrence!
Gin here from Beloved. I hope you're well and safe!
First, I apologize for the inconvenience and mistake on the item you received. We understand your feedback and we're here to help! I was able to check that one of my colleagues were trying to assist you. You are correct, we request for pictures as it's part of our protocol and we thank you for the images which you sent us. Also, I saw that you were offer for a remake for the item which is the reason why you don't need to return the item we initially sent you.
Please know that our goal here is to ensure that we'll be able to resolve the current matter you've been discussing with my colleague. Your response through the email thread is really important to us.
Also, in regards with the search bar, we definitely have it on the top right side of our page.
We look forward to make things right for you.
Have a great day!
Gin
RP
Richard P.
Couple Hiccups But a Good Product...Eventually
I had issues initially, but the company made it right. The end-result was a great custom sweater, but it did not make it on time, hence the 3-star review. Took 4 months to get my Ugly Christmas sweater, but they did refund my money after a little bit of back and forth.
Response from Beloved ShirtsMar 7, 2020
Hey Richard!
We definitely thank you for your honesty and for giving us a chance to make things right. They say, trust goes a long way but it starts with that one step. We hope in the future we'll be able to earn that 5-star from you.
Looking forward to seeing you on Belovedshirts!
Gin
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Hi Richard!
We appreciate you reaching out. I'm sorry for your experience but I'm here to help.
For me to properly assist you, I have investigated what happened. We received your order on Dec 10th and got your approval on the mock-up design by the next day. On the 12th, we started production which takes an estimated 10-20 business days and as I have seen, this was informed to you by the confirmation email. This information is also noted on the description part of the Ugly Christmas Custom Sweatshirt you ordered on the website.
By Dec. 21st, your order completed and shipped out that means, it only took 6-business to craft.
For the delivery, you chose Premium which takes 4-7 business days. The courier attempted to deliver your order on Dec 30th, 6th business day from your chosen method. However, the delivery failed. The courier part is out of our control as they are a separate entity. Still, this means that we were within the lead time we have provided.
At this moment, we would like to request for you to contact your local post to check if they still have the item as they have tagged it to be returned to our manufacturer. In such time that it's confirmed by your local post sent back, I will be on top of coordination and ensure you to get your package delivered back to you.
We apologize for the inconvenience this has caused you. Rest assured, we are here to resolve and assist you along the way. You may also contact us through our support team [email protected]
Looking forward to your positive response.
Gin
JA
JayJay A.
Nervous
I haven’t ordered anything yet I’m just scared based on other reviews but I really want this Fiji Hoodie😭😭
Response from Beloved ShirtsDec 29, 2019
Hi there!
We appreciate your interest. There is nothing to fear! We are here, clear and transparent. If you order a Fiji Hoodie, please be reminded that there is an estimate 10-business days to craft after you made your purchase. Then, we will add the days of your preferred shipping method. You will get a timely update regarding your order's status via email and if you have any questions, you may always contact us through our chat team or support through [email protected]. Our happiness team will be there to assist you.
I hope this ease your mind and decide on getting the Hoodie. We also have an on-going End of Year Sale you might be interested in.
Let us know if there's anything else we can help with.
Gin
RK
Ry K.
Ordered an item from them and it was…
Update: the company contacted me a month after I was fed up and stopped contacting them and offered me the corrected item. I am still awaiting the item as the orders take quite a bit of time. I appreciate them reaching out to me after the fact and hopefully I will do business with them going forward.
Ordered an item from them and it was too small, requested to exchange it and the process was slow. I sent in the item to be replaced and had to cover shipping on my end from UPS. This was two weeks ago and they are claiming the item was never received. So now I am out the $23 i spent and another $11 for shipping and have nothing to show for it other than being annoyed.
Response from Beloved ShirtsNov 21, 2019
Hi there!
We appreciate you reaching out to us. We apologize for the experience you had to go through.
I am here to help. If you have the tracking number of the item you sent back, I will be the one to sort this for you.
Each item return usually takes days or weeks depending on the courier. Then, once it arrives at our warehouse, we still need to sort/arrange them.
If you can send us an email at [email protected], including the order number and tracking number you got when you mailed it back, I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.
Again, I apologize for the inconvenience.
Looking forward to your positive response!
Gin
SK
Sharon K.
Finally
Finally, I got a response from this company that did not include excuses, badgering and placing the blame on the customer. Had I received this treatment from the beginning, my experience would have been totally different. The company does need to let their customers know that most of their products are sourced from China and not Utah.
Response from Beloved ShirtsJun 24, 2019
Hi Sharon,
Thanks for your 3-star review and the feedback. We really appreciate it. We have been informing our customers know, though, that our items are now being crafted from our overseas manufacturer in China. But yeah, we appreciate you for the suggestion. :)
Again, thank you so much for leaving us a review. If there is anything else you need assistance with, or if we can do anything to update your review, we are more than happy to help.
All the best,
Alvin
RT
rht T.
Fingers crossed
Not one to let others people judgement alter how I think of a business that I’ve dealt with before but I’m starting to see a pattern here put a order in Sunday and had a couple of questions about my order but still no reply hopefully everything goes smooth would hate if my package ended up In Canada
Response from Beloved ShirtsFeb 12, 2019
Hi Ralph,
I am sorry to hear you felt nervous about your order. Unfortunately, only certain situations come on here to leave reviews and its very rare for someone that had an amazing or happy experience with us to come on and leave a review due to the nature of this industry. We are a bit confused with why you left us a 3-star review though.
You ordered your item on Sept 24th. We shipped your order on Sept 28th - for our 5-10 business day guarantee, we actually shipped it to you within 4 business days.
In addition to this, it looks like you emailed us on the 26th and we responded within the same business day and you received another email in response to your second email only minutes after it was sent. I am not sure where we went wrong for you.
Please let us know if there is anything we can do for you, and if you feel like your experience was positive after all we would SO appreciate it if you update your review with us. That would mean so much to us. :)
Thank you and have a wonderful day!
JZ
Juli Z.
After exchanging multiple emails with…
After exchanging multiple emails with Lyndsay, Beloved Shirts has given me a full refund.
