Jackie K.
Wrong Item Received
Ordered a custom t-shirt in mid-May. I knew it would be a bit of a wait to receive. Tracking showed it was delivered, but I actually didn't receive it until 3 days after. That may be more of a complaint towards the shipper (DHL/USPS). What I did receive was someone else's custom bathing suit. Not what I ordered. I contacted Customer Service (who has not responded tu o my last email) but they advised me that they do not do refunds on custom orders. They can re-do the item. In my case, I needed my item by a certain timeframe (why I ordered when I did), which I will now miss because the item will have to be recreated (who knows how long it will take). It's a shame that Beloved won't eat the costs for their mistakes and make their customers suffer. Lesson learned. EDIT: upgraded to 2 stars. I wrote reviews online about my experience and magically was refunded for my entire purchase. Funny how policies can change. Whoever is looking for a bathing suit with a blonde's face on it - I have it. Maybe you have my shirt 🤷♀️
Response from Beloved ShirtsJun 27, 2019
Hi Jackie, Thank you so much for updating your review, although we're so sorry to hear about your overall experience with Beloved. We just found out that our manufacturer moved factories; hence, there were delays and mistakes with the production process. Unfortunately, your order was affected - and we're truly sorry about that. It is indeed our policy to never refund custom items due to their unique nature. And instead of a refund, a remake would be the solution. Apparently, in your case, we just want to take care of you and we have informed our manufacturer about this to prevent the same mistake from happening again. We're truly sorry about this. If there is anything else we can do to make it up to you, please let us know. We really want to see you here again on Beloved. Looking forward to your positive response! Alvin