5 weeks now and paid for express delivery.. What an absolute joke. Still hasn’t left ! I should have read the reviews here first.
Was for a Hen Party and I had to inform the girls it hasnt arrived and the event is today.
So Raging.. Have asked for a refund and have been refused as it was personalised..
Stay away and shop local.. that’s the best advice I can give..
Response from Beloved ShirtsNov 29, 2019
Hey Anthony,
Alvin here again. I just wanted to update you here as well.
As I have promised, I processed a full refund including your Premium Shipping payment. I am really sorry if the experience was unsatisfactory, but I hope we were able to resolve it accordingly.
I would really love if you can update your review based on the service I provided. It would mean a lot to us. More importantly, we hope that you could give us another chance in the future. We would love to see you again here on Beloved!
All the best,
Alvin
-------------------------------------------------------------
Hi there,
Alvin here from Beloved. I am so sorry to hear that.
If you can get back to me with an order #, I can check and find out what happened. I am also more than willing to find a solution for you to be compensated. Please reach out to us at [email protected].
I apologize in advance if you weren't made aware. Our production for custom items is 10-20 business days. And we only start its production once you provide approval of the mock-up we sent. From there, once production is done, we ship your order based on the shipping method you paid.
I understand that it seems to take longer than expected, but this is just due to its custom nature. Nonetheless, I'd love to see what happened and see if we can get this resolved as soon as possible. Please get back to us via the email address I provided.
All the best,
Alvin
EW
Emma W.
Worst online company in the world!!
Worst online company in the world!!! If live in Australia DONT BUY!! I ordered in September it’s now almost December and I still don’t have my bathes. Honestly what a joke!!! I paid express shipping also!!
Response from Beloved ShirtsNov 26, 2019
Hi Emma!
We appreciate you reaching out to us. Sincerely, we apologize for your experience.
I've checked and validated what happened and based on my investigation, around the month you ordered which is 15th of October, we experienced a system glitch which took us three weeks to identify. Again, we are really sorry for this inconvenience which caused the delay in your order.
Initially, we refunded the express shipping cost.
As I understand, we have contacted you regarding this matter through our [email protected]. We hope to resolve this matter for you the soonest.
Looking forward to your positive response!
Gin
RK
Ry K.
Ordered an item from them and it was…
Update: the company contacted me a month after I was fed up and stopped contacting them and offered me the corrected item. I am still awaiting the item as the orders take quite a bit of time. I appreciate them reaching out to me after the fact and hopefully I will do business with them going forward.
Ordered an item from them and it was too small, requested to exchange it and the process was slow. I sent in the item to be replaced and had to cover shipping on my end from UPS. This was two weeks ago and they are claiming the item was never received. So now I am out the $23 i spent and another $11 for shipping and have nothing to show for it other than being annoyed.
Response from Beloved ShirtsNov 21, 2019
Hi there!
We appreciate you reaching out to us. We apologize for the experience you had to go through.
I am here to help. If you have the tracking number of the item you sent back, I will be the one to sort this for you.
Each item return usually takes days or weeks depending on the courier. Then, once it arrives at our warehouse, we still need to sort/arrange them.
If you can send us an email at [email protected], including the order number and tracking number you got when you mailed it back, I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.
Again, I apologize for the inconvenience.
Looking forward to your positive response!
Gin
SW
Stephanie W.
Explanation
I have deleted my original review and would like to say that I do appreciate the reaching out. The company did reach out to me after my not so flattering review. Now that I understand, I wish to revise it.
For past and future buyers; The product is made in an appropriate time frame, it's the shipping that is leaving a bad taste in some people's mouths, which I empathize. The reason it takes so long to ship is because it's not shipping from the United States. It's being shipped from overseas and that shipment process does take some time. Please take into consideration customs as well.
So, when you see that your item has finished crafting, and still see no movement for a few weeks, it's not sitting around, being given a pep-talk before it's departure, but rather tracking does not update until in the United States.
I do think this information should be listed on the website and that may put some people's mind at ease, such as my own. Just a suggestion though.
I do appreciate you taking the time out of your day to speak to me and I do thank you for listening.
I did purchase the 90's cropped hoodie and I will tell you this - I did wear it this evening to dinner and two different people stopped, as they walked by me, to tell me how awesome the top was. It's definitely a hit with people.
Response from Beloved ShirtsDec 12, 2019
Hi Stephanie,
Alvin here from Beloved. Hope this finds you well!
I just read a review from you in TrustPilot and I am so sorry about the experience. I can only imagine the frustration you have to go through with our process, which I really apologize. You mentioned that my colleague Ely wrote this phrase in All CAPS, "IT TAKES 10 BUSINESS DAYS." I checked our email conversations with you and I don't actually see any reply from Ely (or someone from the team who did so). Ely, however, did write the word "business" in ALL CAPs, but I assume it was meant as an emphasis.
As for the crafting of your order, I checked with the team and our manufacturer and it seems we actually crafted and shipped your order within our promised turnaround times. I'm aware that you already know this but our crafting is 10 business days + shipping (based on the shipping you have chosen). You also mentioned someone from the team yelling at you and I apologize if that did happen, but I would appreciate it if you can send me proof of that. At least, from there, I can check with the team and find out what happened. As far as these email exchanges are concerned, we've never yelled or made some offensive remarks.
As for our products being made outside the US, we never claimed on our website that they are sourced/crafted in the US. I assume you would have read our FAQs and understood that our manufacturing process has since been moved overseas. Again, we never claimed about being made in the US and we even stated this on our product descriptions, checkout page, FAQs, etc.
Lastly, I never begged for a positive review from you and you can always check my previous email as it was me who sent you that message. I only asked that you write us a review but I didn't mention it to be a positive one (please see attached file sent to your email). Still, I appreciate you leaving us a review - it always helps us improve our customer service.
If you can send me proof of us replying to you in ALL CAPS or yelling at you, please let me know so I can take immediate action. I will also process a full refund as compensation for the inconvenience. Again, I apologize for the entire process. Let me know your thoughts.
Alvin
------------------------------------------------------------------------------------
Hi Stephanie!
Thank you for reaching out to us. I apologize for the experience you had. I understand that it seems we did not follow our time frame. However, to clarify that we definitely follow and provide our customer a standard lead time of both production and shipping for proper expectation, let me explain to you what happened based on our investigation.
Initially, you ordered your item on the 6th of October which is a weekend. Production time will starts the next business day which is a Monday, 7th of October and should be completed on the 18th. Then, ships the next business day which is the 21st. You've chosen the Free standard shipping which takes 10-20 business days to arrive. The maximum estimated date of arrival is November 15th but the item was tagged by the courier delivered by the front door/ porch on November 7 at 5:08pm which means, it arrived earlier than the provided expected time of arrival.
In regards with the fabric, the current material that we use is the best match for the kind printing which our manufacturer uses. We apologize if the item did not have a tag, we at [email protected] are here to help and handle your concern accordingly. We can check and find out what might the problem be and offer you a quick resolution.
Looking forward to your positive response.
Gin
BT
Bradley T.
UPDATE
UPDATE: Still no package, then they sent me a fake tracking number and won't respond to my E-Mails. Who knows where my purchase is. Stay away!! They will steal your money!!
Response from Beloved ShirtsNov 9, 2019
Hi Bradley,
Alvin here from Beloved. I really apologize for the inconvenience. I assure you that we're not stealing your money or anything.
Please contact us directly and we can refund you the amount you paid for the premium shipping for the inconvenience. I also apologize if the tracking #s got mixed up, but the recent one we gave you should work.
Looking forward to your positive response.
All the best,
Alvin
ST
Steve
Completely Disgusted with Beloved
So i ordered Christmas sweatshirt or
order 610337
After a month, I get the entirely wrong item delivered so then I sent an email to the customer service, which after a week misled me that they were sending my item and now there not!
This was my second time ordering from this company, the first didn’t go over smoothly and now I am really mad at myself for giving them another try, a complete disappointment.
Also I am reading in other comments about mystery charges, which I will check my credit card statement, if I do see any “mystery” charges, that were not in billing, I will go to law enforcement and file criminal charges against the owners of Beloved, which would be federal charges since its interstate.
**UPDATE 11 December 2019**
So I was promised back in November, a day after this review was published that I would get an expedited order quickly and a partial refund. Well nothing has been received as of today, I contacted 3 times over the past two weeks and finally got a reply saying it was delayed. The Orginal order for this was back in early October! How could this company be so screwed up. I have no desire for the shirt anymore and only remind me of what a terrible experience this has been. Complete waste of time
Response from Beloved ShirtsNov 8, 2019
Hi Steven!
Thank you for reaching out to us. I apologize for the experience you had but I understand that your concern is currently being handled. I assure you that your issue has gone through our manufacturer's evaluation which resulted to what seems to be a misunderstanding.
Initially, we requested photos of the item as part of our protocol to proceed with the remake. I've personally informed you that we'll get back to you once an update from our manufacturer is provided. This took 2-3 days and is the reason why another representative contacted you. He was trying to confirm if the process of remake which I offered is your final choice, now that we can proceed with it, or if you'll opt to get a refund instead. I assume it's a remake that you want because that's what you expressed on your other emails. I sincerely apologize if we needed to make this confirmation. Rest assured, it has been processed.
Regarding mystery charges, we encourage you to check your billings as we have not encountered this yet. I am confident enough to assure you that all your charges are discussed and are only those concerning your order.
You may check your email about an update on the remake of your order.
Looking forward to your positive response!
Gin
NG
Nikki G.
DO NOT ORDER FROM THEM!!!!!
I would leave zero stars if possible. Customer service is incredibly slowwww. I told them I didn’t want my order several times if it wasn’t going to make my deadline and they wouldn’t guarantee a timeline or give a refund. Useless.
They are clearly outsourcing their custom printing, it took three freaking months to get my t shirt and board shorts. Finally gave them to my husband 7 months after ordered since I couldn’t give it to him for his birthday I waited for our anniversary. He just put the men’s L shorts on they might fit on a 12 year old. This company Bull Sh**!
Response from Beloved ShirtsOct 13, 2019
Hi Nikki,
Thanks for reaching out to us. I am so sorry to hear about your experience. I am pretty sure that we've always tried to stay on top of our customer service, but I apologize if the experience is otherwise.
If you can send us an email at [email protected], I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Again, I apologize for the inconvenience.
Looking forward to your positive response!
Alvin
RE
Rebecca
Disappointing experience with Beloved
I have reached out twice to Beloved Shirts & haven’t hear anything back. It has been a full 19 business days since I placed my order, (it’s not a custom item). It’s the “Goosebumps” shirt. I ordered it for a friend’s birthday, expecting to at least be updated by now. My friend‘s birthday has since passed and I still don’t have the item.
I reached out Oct. 4, requesting an update on my item, and didn’t hear back. I sent another email yesterday, didn’t hear back. The only update I ever received is the one about my item going into printing, the same day I placed the order.
I completely understand if production gets backed up, but I would have liked to have been communicated with... and so far, I’ve heard from no one. I also paid for the quickest shipping, which seems pointless now. Up to 10 days for production, 4-7 days for shipping... at most, it should have been 17 business days. It’s been 19 business days. I lost money on that.
Overall, this experience has been frustrating, and if I were you, I wouldn’t believe the statements they make for the production & shipping of items. As a company, they should probably update their statement on how long their items take. False hope sucks, and I’m just disappointed because they make some pretty neat items.
Response from Beloved ShirtsOct 12, 2019
Hi Rebecca,
Alvin here from Beloved. I am so sorry about the experience you had. I can only imagine your frustration. I do acknowledge the delay in our responses these past few weeks. We've been getting a lot of orders lately and it has just been crazy. While we're happy to see those orders increasing, we should have anticipated the amount of work we needed to cover. For that, we apologize.
I can see here that your order has already shipped out, but I would appreciate it if you can get back to me with your order # so I can make sure it is yours (I can't see it here in TrustPilot). And since this is way past our turnaround times, I am more than happy to refund the payment your did for the express shipping.
Again, I apologize for the slow update. We really are. Hopefully, when we resolved this issue, I can encourage you to update your review. Either way, I am more than happy to be of help. :)
All the best,
Alvin
