Belle FlameReviews of belleflame.com

Purchased Buck Hepplewhite model LP gas stove. BEWARE the stove has NO THERMOSTAT ! I called Belle Flame and he sold me a thermostat contraption with a wire exposed hanging down the wall I had to connect to the heater and mount on the wall above it. The accessory thermostat doesn’t control the heater because it’s directly above the heater as heat rises. Thermostat’s are supposed to be in another room such as hallway. BEWARE this Buck Hepplewhite gas log stove heater is very dangerous!! Has no thermostat so you have to constantly turn it up and down manually. If you dont turn it down it keeps burning and burning and pouring out the carbon monoxide and heating your room hotter and hotter. My HVAC professional seen it and advised me to get it out of my home before someone dies of Carbon Monoxide poisoning. We cant believe that a company would sell such an item in today’s liability lawsuits. Belle Flame is an online only middleman retailer for Buck stove. So very hard to get refund or technical support. I ended up taking my HVAC professional’s advice and removing this dangerous item from my home. I replaced with a nice blue flame Dyna Glo 20,000 btu wall heater with a thermostat. Works great and $1300 dollars cheaper I should have done in first place. Learned the hard way again but still alive.

Item was in stock but did not ship after ordered. When they were contacted last week I was informed it would ship this week, now on friday I contacted them again and was told the issue was the high shipping cost due to weight. They never communicated this before and I was given the option to pay an extra $100 shipping charge. I ended up cancelling the order and they promptly refunded me. I think it is horrible business practice to make a customer pay because your website does not list prices that they can support, but to not communicate this and waste 2 weeks when it is a part I needed for repairs is ridiculous. At no point did they contact me, I had to initiate all the conversations. Since they refunded me, I expect this site is legit but I would stay away from this company and their business practices.

Experience was Excellent. I ordered the ember media kit for my Amantii electric fireplace from Belle Flame. The ordering process was fast and easy. Although there was an issue with the tracking number, Belle Flame's support team responded promptly and provided an updated tracking number. The delivery was not delayed, and I would certainly recommend Belle Flame!

Item came damaged in transit. Be sure to take a picture of the unit when it's delivered to avoid our situation. There was some back and forth regarding the freight damage but in the end Belle Flame's Customer Service took care of us.

My Best purchase from online so far. We purchased two superior fireplaces from them. They gave us a good discount and also ensure us the product is in stock. Got the products within two weeks of purchase. Product was packaged well, the shipment was also good. I will rate them 10 out of 5 and recommend them to everyone. Good Job.

Customer service was professional and always available to answer question before and after purchase. Every time I asked the customer service people found out what was going on an let me know in a timely manner. Polite, professional, and empathetic to my plight. Delivery was the same. Very satisfied and cannot wait to finish the install this weekend.

Fast Shipping and excellent communication. Highly recommended

Great customer service. I spent over a month looking for a stove. After i landed on belle flame website their expert on the live chat was really helpful. Thank you. Highly recommend this store.