Belle FlameReviews of belleflame.com

My order got botched from the warehouse. Wrong stove was delivered. After several communications with Belle Flame things finally got correct stove with parts and everything was good then

Everything was fine until the blower started making funny noises and not blowing as hard. We asked about a replacement blower or service. They deflected and essentially told us there was nothing wrong with our blower. I had to turn the TV up on Sunday just to hear over the noise from the blower.

Price point was terrific, but they over promise on the delivery/ship time which wasn’t a huge deal since I had time, but if I was in a rush it would have been. The customer service was sketchy comparatively to other services you see these days but in the end everything ended up fine and it was worth it.

A bit of an emotional rollercoaster. The product came safe and sound and is as described, but the shipping notifications were not reflective of what was actually going on. It said on the website, shipping within 3-5 days. After a week with no shipping confirmation, I emailed them to check. They replied that it would ship the next day. When I still didn’t receive a notification of shipping the next week, I contacted them again. This time no response. I got a call from the shipping company to talk about the scheduled delivery because of its weight and size. So I finally got some relief that it actually was on the way and I didn’t just loose $1400… I finally received shipping and deliver notifications several days after I already had it in my possession. So… take what you will from this somewhat stressful experience that ultimately was fine.

Everything ended up ok. I had to fabricate some brackets to fit the doors because they were not actually meant to fit the fireplace i have (small by about 3/4" vertically and horizontally... which is ok, you cant tell but the standard hinge points did not fit), I do love them now, they fit and look great after retrofitting them. Belle Flame's chat is not very good. they don't answer right away and are very short. i asked a vague question whether or not the doors would fit in my fireplace, and just got a "yes those will work" then they ended the conversation. Im sure most people would have returned them in the same situation.

*** updated review. After much frustration I did recieve my heater. It was in perfect condition, easy to install and works wonderfully. This company needs to work on their customer service and shipping. This took way too long to reach its final destination and too much of my time trying to reach out to the company. But not a scam!**** I gave 1 star because I couldn't give a lower rating! Contacted this company while awaiting shipping. Contacted 3 times prior to someone responding. I was told my item would be shipped on Tuesday, finally, via email. It's Thursday and its still not shipped. I'm ready to file fraud charges against this company due to poor communication and I feel that it is fake.

Primo oval XL pricing was the best I could find anywhere. The issue I had was getting the shipment. My order was placed on April 21 I did not receive the order until May 12. Some of this fault lies with Belle, most lies with the freight company they use, TForce freight. Other than extremely slow delivery, I am happy with my purchase.

The delivery was terrible.I was home and the person making the delivery did not contact me. I should have been notified and signed for the delivery. Further the delivery was placed on my driveway when it could have been easily placed elsewhere .