Belle Flame Reviews | Read Customer Reviews of belleflame.com

Belle FlameReviews of belleflame.com

3.5343 reviews
Decoration & Interior
Atlanta

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Belle Flame

About Belle Flame

At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.

Belle Flame (belleflame.com) has 343 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: belleflame.com
Website: belleflame.com
Category: Decoration & Interior
Location: Atlanta
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Belle Flame reviews

343 approved reviews, newest moderated first

Jackson B.
Feb 8, 2024
Fantastic company to work with
Fantastic company to work with. I got my fireplace insert cheaper than anyone else. Great communication with company and it arrived perfect.
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JR
Jan 31, 2024
Horrible customer service
Ordered a copper colored gas stove with accessories. Charged immediately, and accessories came immediately, but the stove, as it turns out, it was a 'special order' because of color. Tried calling, most time getting voicemail and NEVER a call back. When I did speak to a human, I got the same response--" 2-3 weeks, but we have a black one that we can ship right away." Still haven't heard anything after numerous attempts. Trying to cancel, but had no luck with that either. Terrible company. Do not deal with them!! Frustrated.
Response from Belle FlameApr 23, 2024
Thank you for sharing your feedback, and we deeply apologize for the unsatisfactory experience you've had with our customer service. We understand how disappointing it can be when expectations are not met, especially regarding the timely delivery of a special order. We acknowledge the challenges in communication you've faced and the frustration caused by our response times. It's clear we need to improve our follow-up and availability to ensure our customers can reach us more effectively and receive the support they need. Regarding the special order for your copper-colored stove, special orders can take longer to process, especially with custom colors. However, we recognize that we should have communicated this more clearly at the time of your order to set the correct expectations. We're sorry to hear that you've been trying to cancel your order without success, and we want to make sure this is resolved as quickly as possible. Please reach out directly to us at [email protected], where we will prioritize your inquiry to ensure it is handled promptly and to your satisfaction. We value your business a
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Shauna H.
Jan 27, 2024
Great experience
Excellent and productive company! Will definitely use again
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Mary B.
Jan 27, 2024
I was in search of an affordable custom…
I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.
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Lunant
Jan 27, 2024
Thank you for the support
I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! Thanks
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Reall A.
Jan 26, 2024
Great service
Great service
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customer
Jan 26, 2024
Ordered heater parts ,two weeks waiting…
Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!
Response from Belle FlameApr 23, 2024
Thank you for taking the time to provide feedback. We sincerely apologize for the delays and the lack of communication you've experienced. This is certainly not the standard of service we aim to uphold. We appreciate your patience and understand the frustration this situation has caused. Please know that we are actively working to resolve the issues with our support response times and order fulfillment process. Meanwhile, we are glad to hear that your bank is assisting you with the transaction. We are committed to ensuring that your concerns are addressed and would like to help expedite a resolution. Could you please send us a direct message or email us at [email protected] with your order details? We want to look into this as a priority and ensure your refund is processed swiftly. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction soon.
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Giovanni G. C.
Jan 20, 2024
The best one out there
The best one out there! Highly recommended!!
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