Bella ItaliaReviews of bella-italia.com

Went into Bella italia Grafton Centre this morning for breakfast. Was seated and the waitress looked a bit like she had better stuff to do she took down our order and we waited 50 minutes for our breakfast we watched a table who had arrived after us get theirs first!! The waitress and the waiter who could see us still waiting didn’t bother to check on us to see if we’re ok or to apologise. When our breakfast did come it looked as if it had been slapped on the plate needless to say I didn’t enjoy it one bit. And to top it off our drink glasses were covered in red lipstick. It’s safe to say I won’t be returning here disgrace of a service all togeather needs some serious tlc and changing!

Absolutely disgraceful service today (26/2/19) After a short wait of 10 minutes for a table, we waited over an hour for our little girl's starter, which was a tiny cheese garlic bread. Then after another hour of waiting we complained that we had been sitting waiting for 2 hours now and it was 8pm - we sat down at 6pm. After another 15 minutes one meal arrived and we were told it would be a further wait for the rest. At this point we decided to leave as our 18 month old was very distressed, hungry and tired. We paid the bill we were given and left with the meal we had been served in a box. Paid for dessert we never got too. Altogether awful experience, which led to a very hungry and tired family going home disappointment and really quite angry.

Bella Italia Nottingham Cornerhouse What sort of company dupes customers out of a decent meal? We paid for a virgin experience voucher and the server gave us the wrong menu. According to their website we should have been given the 'Taste of Italy' menu which looks as though it had quite a few choices and we would have enjoyed...instead this was taken off us and we were given the buy a gift menu which was absolutely dreadful....choice of 3 starters....well make that 2 as the one I chose was sold out...only picked the garlic swirls...would have thought they should have been avaliable! Choice of about half a dozen mains....nothing really suited so I ended up with a boring margarita pizza....which was so dry I only ate half of it. Then 3 pudding choices....cheesecake, brownie or ice cream! We feel so let down by Bella Italia. We will NOT recommend them to anyone! They took our voucher which we paid for and gave us a cheaper menu....now to me that is cheating us out of money and I have made a formal complaint to the company.....not that I expect to hear back from them....I honestly don't think they give a damn. Was 1st and last visit!!

We went to Bella Italia at center parcs as part of my 21st birthday. We were initially turned away even though many available tables but booked for a later time. When we returned it took 20 minutes for our drinks to be ordered by which time we knew what food we wanted but they refused to take this order. An hour after ordering our food it finally came...HOWEVER, my meal was completely wrong, the waitress took it away and while the rest of my party were eating I was now waiting with no food. When it came to getting the bill, having been told already that they would take my meal off, not only was it still on the bill, the meal that I did not order was also on the bill. Very disappointed with the service we received and the dampner it put on my birthday weekend.

Not half moon pizza but crescent!!!! Poor salad no dressing. Saving calories by simply not getting food on the table.

Went oxfors circus bella italia...was lovely but waited 15 min for the bill and the waiter pressurize me to add tips even though i said will tip next time waited long for patments...very disappointed with waiter attitude

Called here for lunch and wish we hadn't. The grubby chairs did not give a good first impression but that paled into insignificance when we got our meal. Ive never been served soggy pasta in an Italian ever before but there's always a first time I suppose. The pasta we were served had been boiled to death and the "spicy tomato sauce" didn't have a trace of "Spicy". Add to that being charged for a pint of beer when I was served a 1/2 and it was an expensive lesson. This is a place to be avoided!

The branch in Solihull used to be really nice. Unfortunately looks like a few new staff have started working for them,and the last two visits have been terrible. A foreign speaking (boy with a beard) small guy has the worst customer service skills ever. He has on both occasions just left customers hanging at door ways without no acknowledgement and just leaves you there wondering. When you do get finally seated he takes 20-25 mins to come over and take your orders. He has such a bad attitude. Small guy with beard , black hair and foreign accent. What a complete joker This guy is, how he got the job I don’t know 🤷‍♂️ Never will return to this branch again.