Bella ItaliaReviews of bella-italia.com

We don’t dine our very often but decided to treat my wife to a meal at Bella Italia Bexleyheath. Nice looking resturant. Unfortunately waited over an hour for our food to be served. Not that busy either. When it eventually arrived, my carbonara was Luke warm with cold bits of bacon. Had waited so long I couldn’t be bothered waiting any longer so told them To forget it. Got a mcDonalds instead. Won’t be going back and not a great treat for my wife.

Very poor service. Went for a two course lunch, took 3 hours and 1hour of this was paying the bill! Disaster

Went with my family to Bella Italia in Baker Street today @ 8pm. As we entered we were shown to the back of the restaurant. Once seated it took the waiter ages to take our order. Eventually the waiter came coughing and sneezing on us. I asked for a Pizza well done but upon my request he told me that I was not in a steak food restaurant and patronised me in way that I didn’t know what a pizza is. A rude and arrogant waiter! After much wait the pizza came totally wrong. The soft drinks were like fizzy water without any taste. When we went to complain because there was no staff as we had to walk to see the manageress as she was talking to other waiters in a Eastern European language how rude is this in front of customers. When we complained we were kept waiting as my wife and son got there pizza totally cold and mine was again wrong. After serving us the food in dribs and drabs despite the long wait the rude and nasty manageress didn’t even offer us a drink for such pathetic and abhorrent food and service. On the contrary she argued with my wife to say what more could she do, as for a 2 hours wait she removed the wrong pizza. The staff including the manageress at this branch are rude and nasty towards customers. The manageress just wanted to make a quick buck & didn’t care about long term loyalty of customers. She had absolutely no shame in the awful food and service as her behaviour was as if she owned this restaurant giving the entire chain a bad name. Avoid this place other wise you may end up with poor service bad food and rude staff just like us today. The waitress are trained not to give customers eye contact so that you have to stand up from your table and have to walk to them to ask for service. Biggest cowboys in Baker streets. Sadly tourist don’t bother to complain so they are complence and can take full advantage as long as they hit there targets each week. I only have one recommendation for this place.... AVOID AT ALL COSTS!

The experience that I had at Bella Italia took place around a month ago. I wanted to give Bella Italia’s head office the right to reply before I posted this review. Unfortunately, the terrible customer service even continues into its head office (casual dining group) where I’ve been ignored, met with obfuscation and promised resolution which didn’t transpire. When I did finally get a response it was to suggest that as they had two sides of the story (mine and the restaurant’s) they couldn’t do anything about it!. Unbelievable! No ‘customer is always right’ here!. The detail of what happened is below but I can say this is with by quite some clear margin the most disgraceful customer service I’ve ever had. There are many decent places to eat in London, please choose somewhere else than this place or you might have the same experience as me. We went for a family lunch (myself and my partner, my 3 kids and my mum and dad) to the Bella Italia on the corner of Tavistock Street and Wellington Street, Covent Garden The starters came without much incident although my children had finished theirs before mine arrived. After we finished our starters, we had to wait at least 1/2 hour before our main courses arrived. In fact the mains only arrived for 4 out of the 7 of the party (for one of the children, the main came around 10 minutes after the other 3 mains of the 4 arrived). We waited another 20 minutes or so but the mains for the rest of the party failed to arrive. I was (I think understandably) frustrated that half of the party had finished their mains and there was no sign of the mains for the rest of the party. I complained to a waitress, there was no word of apology but she said that she would talk to her manager. She then disappeared to go about her work. After 5 more minutes she had not approached the table to explain what was happening. When I saw her again, I asked her what was happening and she suggested that her manager would speak to us. Again, no word of apology. After a number of minutes, the manager arrived. His opening comments to me were 'Please don't swear at my staff'. Let me be clear, at no point did I swear or raise my voice to the waitress, I only suggested how terrible the service was and that we should not have to pay. The manager did not try and establish the facts just accused me of verbally assaulting his member of staff. To say I was incredulous is an understatement. When my partner tried to remonstrate with him regarding the service we were receiving he said to her "Don't pay - just go and you won't get your food". We then tried to get his name but he refused to give it to us and disappeared into the kitchen, not to return. My partner confronted the waitress regarding her lie (there is no other way to describe it) and she then downgraded the accusation to suggest that I had been extremely rude. Again, i would absolutely refute this, I was understandably frustrated but I only pointed out how poor the service was (which was manifest). The worst thing about it is that my littlest one was in floods of tears when we eventually left and not just because he hadn’t got any dinner in his tummy. It’s disappointing to think that many unsuspecting tourists that stumble upon this restaurant think this kind of place is how we deliver customer service in our country. Please avoid this awful place (and organization) and give your hard earned to places that deserve your custom

Visit bella Italia in Manchester arndale waiting 20 minutes to be seen. Then the food came out freezing they took my partner back so she had to watch me eat the service was very poor I will not be back

Dough balls were a bit to expensive 3 for £5 but everything was superb- brought our food before the lady with the slapped bum face and she provided and nice bit of entertainment thanks love for the free cheese cake

Ordered Calabrese pasta and pizza for little one. Pasta dish arrived with raw red onions, the chicken was obvious from frozen but not fully defrosted. Pizza dough was raw in the middle of the pizza, had to feed my boy the crust. Our plates were still full when we left.

My friend took her daughter to Bella Italia Burton on Trent for lunch. Katie has severe allergies to egg and all diary produce. The staff refused to allow her to eat as 'it was too dangerous' I am sure restaurants have to make provision for customers with allergies. It seems it is too much trouble for Bella Italia