Bella ItaliaReviews of bella-italia.com

Been a few times, the food is always amazing. Although there isn’t a wide range on the bar, maybe a couple beers, no flavoured soft drinks (or so I was told by the server), only coke, lemonade and soda. When I’ve been there is usually on 2/3 people working and it means waiting about 15/20 mins before orders are taken. So don’t visit if in a rush. Food has always been good, never had an issue or needed to complain. The chilli oil is to die for, as is the pasta with shrimp. Boyfriend had vegan & gluten free pizza and he really enjoyed it.

Visited the Birmingham city branch, had pasta with plum sauce and what was supposed to be chicken, there was five very small pieces of dark chicken of which one was part of the carcass absolutely disgusting for the price I will never visit any Bella Italia again.

My husband and I visited one in Leeds junction 21, on 31 July, the service was terrible. It wasn’t busy but we still waited 40 minutes from the started to the main course. No staff came to us to explain they running behind, we were totally ignored. We will not be visiting there again and definitely won’t be recommending them.. absolutely disgusting. I emailed them the same night but still had no reply.. bad customer service

Dined out at the lakeside branch I had the pescador risotto it was awful!! the rice was just a plate of watery mush and it was supposed to be in a creamy sauce the rice was so over cooked it was on the verge of being a soup, my husbands meal was much the same he had chicken with mushroom sauce more like mushroom glue and the potatoes were rock hard, both our meals served in a soup bowl, very very poor food and it’s normally lovely we have been going here for years, we haven’t been here for a while maybe a change of chef hence to say won’t be going here again. £60 bill for that awful meal, always come home and say we should have complained.

I am lactose intolerant and decided to visit the Salford Quays restaurant as I had heard it caters well for my dietary requirements. Never before have I been given a menu that is specifically dairy free. (usually, when I visit restaurants that are not Bella Italia, I would be given a vegan menu or a manual to read through, if anything at all is offered). Not only that, the choice was amazing! There are around 6 or 7 starters, probably around 30 main courses, and a few desserts. The menu includes meat, fish and vegan options and has a wide variety so would cater for anyone. I had the Pollo Barbecue Pizza and the Vegan Cookie Dough. Both were really good. This is the first time ever that I felt I could go and eat at a restaurant and didn't feel like I was being awkward or causing an issue for the staff. Yes I get that this is probably partly me and the way I feel, but I really felt like I could go to a restaurant like I used to before I could not eat dairy. Because of how much choice there is too, I feel like every time I go back, I can try something different. With other restaurants, I usually end up having the same each time. Just another point to add regarding the Salford Quays restaurant specifically, we were seeing a show at The Lowry just after our meal. Obviously the restaurant being across from there, it was very busy. The staff were absolutely brilliant, they were really polite and friendly, and the time we waited for food would have even been great if it hadn't been busy. I can say 100% that we will be back and Bella Italia is now one of our main go to restaurants when we are out. The only downside is that we don't have one closer than 30 minutes or so away. Please bring Bella Italia to Northwich, Cheshire :)

The staff are miserable and lasy I ordered breakfast and it took them an hour to cook my food when the place was deserted and then I caught them walking past by food when it was ready on the counter

Dined at east kilbride bella Italia today. Really poor on so many levels. The lentil ragu was so concentrated with spice, it became more unpleasant with only a few mouthfuls. My fellow guest had salad leaves that were brown and looked inedible. The manager actually said this was ok and was very happy to serve this. Despite me pointing out I was in a restaurant and the quality was sub standard. He did not agree. Dined at so many great bella Italia, all over the uk but this is definitely one I wouldn't be going back to. Shocking! You let your colleagues down.

Not too bad. It wasn't the best meal i have had, but not the worst. The atmosphere was nice