Bella ItaliaReviews of bella-italia.com

DANK!!!!!!!

Basildon festival s...t .food. Spaghetti washed out no taste with slop tomato for sause . Chicken burger ordered .got beef burger .they charged us for it on bill.Chicken was unedible in burger like cooked three days ago and reheated .didnt eat .like chewing old boots .complained to manager still had to pay . Evening expereince .Will not be going back there soon . Will find a proper italian to eat in future.

Visited Bella Italia at Cabot circus in Bristol. Arrived at 13:50pm on Sunday 26/01/2020 (3 of us) took 10mins to get someone to take our order ( we had to ask if we could order drinks and food) when our drinks did arrive the coke zero was flat with zero fizz, let alone sugar. The cappuccino was more like a latte. At 14:40pm we finally asked if our food would be much longer (manager apologised and said 5 more minutes) first dish arrived at 14:48. We ordered 2 pizzas and a kids meal - child pizza. Other tables that arrived after us were receiving their food before us. We complained to a waitress and I think a manager came over and apologised for the wait and gave us a discount. about £30% off. The food was nice when it did arrive. There was no toilet roll in the gents toilet and could have done with a sweep. I know during busy times there might be a bit of a longer wait, but I feel that this needs to be explained to customer upon arrival. Perhaps explain that they are busy, short staffed and a wait for food could be up to 45 mins. A manager could have approached us to apologise for the longer than usual wait, this would have gone a long way to improving our visit. Service needs improvement, food times faster, drinks dispense needs looking at. Perhaps more staff training will improve the situation. The restaurant is nice and the food ain't bad and it could be a nice place to visit, just needs better customer service during busy times or more staff on duty.

Truly terrible experience - heating was not working but no-one told us so everyone sitting in coats. Took over an hour to get main course. Manager informed me they were trying to fix issues but Rome wasn’t built in a day!! Seriously don’t bother - my children were in tears by the time we left.

Tasted like absolute s**t never eaten something as dry and horrible!!! Dry , rock solid pasta. No sauce till you got to the bottom of it and hardly any sauce and it tasted like tomato puree out of the tube 🤢

Visited this restaurant in Touchwood, Solihull on19th Jan 2020 for a family birthday celebration. The restaurant is nice but that is probably the only good thing I could say about it. The food was a mix of good to very poor, particularly the way that it was presented in the case of some dishes. Tho of the party had Tomato bruschetta to start, they did not look like any bruschetta we have ever seen. The tomatoes were raw and cold, just slapped on the plate with two pieces of toasted bread, very dry and unappetising. I had the Prawn Bruschetta and was presented with prawns in a dish with a piece of toasted bread plonked on the top. The main dishes were on the whole good. However the biggest problem was the terrible service, it started off well with a very pleasant member of staff that took our order and there it ended, we had to wait ages for the starters and then the main course. Trying to attract the attention of a member of staff was embarrassing as we had to resort to waving our arms and calling out. After we had eventually ordered deserts we lost the will to live, these should have been the quickest things to make and serve. Unfortunately after waiting ages and finally attracting the attention of a member of staff we were told it would be another 10 minutes at least befiore they arrived. At this point we cancelled them, paid the bill and left, the saving grace was that we had a voucher for buy one get one free on starters and mains. Without this we would have been disputing the bill! We left and went to another restaurant for our deserts !!

Great food and service from Martino.

What a wonderful surprise that Papous changed owners! The food is outstanding! Staff couldn’t be friendlier. Their Portion sizes are amazing. Can’t wait to try more of the menu!