Bella ItaliaReviews of bella-italia.com

I was pleasantly surprised by the very tasty Italian food in Northampton "Bella Italia" restaurant. I was served by a very nice Italian lady named Elisa (sorry if I spell the name wrong), which made me feel the same as in Italy. I highly recommend everyone to eat in this restaurant. Grazie mille !!!

Had late lunch at Cardiff branch served by Jonny a very pleasant waiter. Food was excellent and service faultless. We will definitely be returning soon. Thank you Johnny.

Grate service from Ewelina. Thanks u so much for evening

Southend Bella Italia the staff are so lovely and service is always great!

Food no better than OK and quite expensive for what it was. Service painfully slow. When I got home I believed that I had been overcharged and raised it on their feedback page requesting a response but none ever came. A lot of room for improvement especially in the area of customer service.

Visited Cardiff and decided to have dinner here. Amazing service and food!!!! Was really surprised and impressed. Would definitely go again. The pasta was amazing!!!!! Perfect evening

Visited at Xscape branch, Castleford on 21 February at 2.30 for a late lunch. After a 20 minute wait for a table in a virtually empty restaurant we were shown to our table. The waitress was polite and friendly and took our order. We waited for 30 minutes for 2 soft drinks and another 20 plus minutes for our food. The food wasn't dynamic but it was ok. No-one checked whether we had any food allergies when we placed our order and we weren't asked if our meal was satisfactory. Sadly disappointing and average - we won't be going back.

Not usually one to go out my way to put negative reviews, so apologies in advance. We arrived at Bella Italia at approximately 6:10pm tonight, it wasn’t busy on arrival and we were placed quickly down to start our evening meal. We ordered our first round of drinks, starter & main at 6:20. Unfortunately the two meals I wanted weren’t in stock; ribs & half a chicken, which meant two out of the three of us had to change our meal. We ended up choosing something different. We ended up ordering 3 pasta courses. Soon after ordering the restaurant became quite busy including a table of about 10 seated next to us. We waited 40 minutes to be served two starters, and by this point had finished our drinks. We asked the (kind) but what seemed to be rather new waitress for drinks when she cleared the plates at 7:00 in which she said she would order. By 7:25 we still hadn’t received our mains or drinks, and we asked the waitress where they would be in which she responded she would ask the kitchen, soon coming back saying it would be a further 10-15 minutes. In this time, every table around us, most of which had arrived after, and including the table of 12 who had arrived after had received all of there mains. We were quite astonished that we were waiting this long for just 3 pasta dishes... We waited a further 15 minutes and our mains still hadn’t arrived, in which we asked if we could please speak to the manager, we then again explained the situation to the waiters in which they said ‘what would you like me to do about it?’. I’ve been a waitress myself for a good 3 years during my late teens and I understand how stressful and busy the floor gets, however tonight we felt incredibly disappointed, left hungry at 7:45pm with only one round of drinks during our nearly 2 hours here. I hope if we ever choose to come back it will be a better experience as we have often heard good things/even brought groupon vouchers for family & friends here, it’s certainly given us not a great first experience... Sorry for a negative review, hopefully it will be our last :)