belairdirectReviews of belairdirect.com

Super long wait times to speak to a representative over 2 hours and still on hold to speak to claims representative the basement of my house flooded.

I want to share my experience with Belair Auto Insurance as a warning for others. In my experience, I had several serious issues, including unexpected charges beyond what I believed I had agreed to, problems with my policy, and delays in getting a rental car after an accident. These experiences were very frustrating. Before choosing an insurance company, I encourage everyone to carefully read the policy, ask questions about all fees and cancellation terms, and compare different providers. Based on my experience, I would recommend looking at other insurance companies before deciding on Belair. This is my personal experience, and I hope it helps others make an informed decision.

Garbage! They will cancel your policy if you make upgrades to your home that should reduce the cost overall. I changed from baseboard heater system to a Home HVAC system by walker and they decided to cancel my entire policy and have me go elsewhere rather then keep me on. The customer service is terrible, the person on the phone laughed when I said I'd be taking my car off to. Your employees don't care at all and you as a provider of insurance are a disgrace.

First year was okay? Second year, without any accidents, tickets, etc, it went up $60. this year, with another perfect record, they just emailed me my renewal and its up EIGHT HUNDRED dollars!! I called and he had no explanation for me, just that the price was going up and theres nothing i could do. Am absolutely switching and will never ever look back.

Probably the shadiest underhanded company in the Canadian insurance market. They have unjust rate increases and withdraw funds at their leisure. Definitely don’t deal with this company in any capacity as they’re as crooked as they come

I purchased auto and tenant insurance. So my auto insurance was canceled by them, they said it was due to non payment . But I purchased both auto and tenant together and my tenant insurance is still being taken out of my account.. they said they send me registered mail , I have not received it . And now they are saying I will need to pay the whole year upfront . This is not right as they still take my tenant insurance out of my bank every month. And I was never notified about anything! And now I have a cancelation on me and very hard to get insurance now . I need something done anout this matter I was not aware I did not have auto coverage, I was not informed . This is unacceptable and what if there was an accident? This would have been delta with asap if I knew .

If I could give no stars would be great I need to report the manager at rush River bel air she is obviously taking something to make her act the way she does so disrespectful rude, unprofessional I will never spend another dollar at that store

I suspect nobody at Belair Direct or at least the IT department has zero clue as to what it means to participate in electronic commerce. The app is always failing when you try and access anything like payment due dates, insurance cards or even coverages. The app is worthless with a capital W. It always says "something went wrong". I submitted this information to the development team and a developer answered if you could provide some details we can help. Seriously? How utterly stupid are they? I have an iPhone with all software up to date (iOS 26.5.2) and the app fails to connect to the back end 99% of the time. There is no other explanation one can provide other than this IT team needs to be led out the door.