belairdirectReviews of belairdirect.com

No refunds, unfriendly customer service, greedy company.

I rarely write reviews, but after speaking with Janice at Belairdirect, I felt I had to. I found out my home insurance policy had been cancelled after what became a perfect storm of a bank error, crossed wires, and a misunderstanding about my payment. I had already spoken with an online chat representative who gave me no hope and directed me to a sister insurance company to apply for a new policy. I was devastated and honestly felt sick thinking about what this could mean for my family. Then I called and got Janice. From the very beginning, she treated me like a person instead of just another policy number. She listened to my entire situation without judgment and understood that this wasn’t a case of someone simply ignoring their payments. It was an unfortunate series of events that spiraled into something much bigger than it ever should have. Instead of taking the easy route and telling me there was nothing that could be done, Janice took the time to investigate further. She spoke with her supervisors, advocated for me, and genuinely wanted to see if there was a way to help. Throughout the call she was kind, compassionate, reassuring, and even shared a few laughs with me. At one point I joked that maybe I shouldn’t cook dinner that night just in case I accidentally set the house on fire without insurance, and she laughed with me. That small moment of kindness meant more than she probably realizes because she helped ease what had been one of the most stressful days I’ve had in a long time. When she came back and told me my policy could be reinstated, she sounded just as excited and relieved as I was. You could tell she genuinely cared about the outcome, and that is incredibly rare. Janice didn’t have to go the extra mile, but she did. Because of her persistence, compassion, and willingness to look deeper instead of accepting the first answer, she saved my family from what felt like an absolute nightmare. Belairdirect is incredibly fortunate to have someone like Janice representing your company. I hope she receives the recognition she deserves because exceptional customer service like hers is something people never forget. Thank you, Janice. I truly wish I could give you a hug.

Absolutely the worst insurance company we have ever encountered. Stay away from Belair / Intact.

Brutally painful experience, right away we were assigned an agent who “was away on vacation” when we needed to make a claim. No one followed up in a timely manner. We updated all photos invoices on our end. We kept getting the run around when calling in, (house insurance would say that’s the car insurances responsibility and vice versa). Last straw was after calling in and voicing my opinion the agent said “your adjuster is away, they’ll get back to you in 24-48 hrs”. Doesn’t she magically call me back 2 hours later with all the info I had already said to the previous agent. Leila was rude and defensive, I couldn’t get a word in as she was cutting me off constantly saying “you don’t understand” and “the files been closed”, that she wouldn’t talk to me because I’m not on the policy, (it’s my wife and I). Meanwhile every time I called in I gave my name and policy number and I was able to get through just fine. We left off taking a major hit and will taking all our insurance business elsewhere.

The first few calls were extremely frustrating but the last call with Brenda, was amazing. She did an incredible job of helping me and navigating the system for me for changing from MB insurance to AB insurance. I was beyond frustrated with my experience and it’s Bélair but it was the cheapest so I continued. Brenda basically spent all day trying to figure things out for me and at the end of the day, she came through! So happy and relieved.

I have been a client of Belairedirect since 2004. Recently, l missed the renewal date for our home insurance as l did not remember seeing the renewal email. Belairdirect cancelled my policy as l would expect. However, l still had both cars insured with them and when l attempted to reinstate the home insurance after l noticed my error, they refused. They have a policy that states they will not insure an uninsured home. No exceptions. How stupid is that? I insured my home and autos the same day with TD minutes after canceling my remaining auto policies with Belairedirect. The number one thing l learned is that this company does not care about it’s customers or customer loyalty.

Web site for damage claims was excellent and easy to use. Office staff members were very polite and easy to deal with on the phone. The only problem I can see is that the insurance adjuster assigned to handle my damage claim seem to lack experience in the building restoration matters.

Very un professional, no consideration for others, don't care about fraud just money.