Sandra E.
What should have been a quick claim
What should have been a quick claim, took over 3 and a half months. The adjuster was incompetent and never replied to messages until I called the call center and asked to escalate. It took two months of asking for an escalation to finally speak to a manager, who was useless anyhow. I had to constantly call to get the car rental extended and follow up with where things were at. It was only when I called to complain that the claim moved forward one more step. It was a clear total loss situation from the beginning, but they dropped the ball at following up every single step of the way. In the end, I got 'sorry, thank you for bringing this to our attention and it is a great coaching opportunity for us.'... what? Why am I doing their work? It caused me so much stress and anxiety. If you want anything done, you have to yell at them and threaten to go to the insurance board and ombudsman. It's the only way they move things along. I got my settlement finally, but I'm STILL waiting for the rest of my reimbursements almost a week later. In my escalation to customer service, I had requested a steep discount for my next car... they ignored me. They just do not care about the customers, or making things right. I will be changing insurance providers.