belairdirectReviews of belairdirect.com

I am extremely disappointed with this company and would not recommend them. They market themselves as professional and customer-oriented, but my experience suggests otherwise. I was refused even a quote because the home I rent is heated with oil. As a tenant, I have no authority to change or control the heating system, yet that fact alone was enough for them to decline coverage. There was no attempt to discuss options, no flexibility, and no consideration of the circumstances. It appears this company is only interested in insuring the most conventional and low-complexity situations. If your circumstances fall outside their narrow criteria, don't expect much assistance. Their approach feels dismissive and lacking in common sense. Insurance is supposed to be about evaluating risk and finding solutions, not immediately rejecting people for factors beyond their control. Based on my experience, I cannot recommend this company.

Spoke with Thalia at Bélair. Thalia was extremely helpful, easy to understand and …. Was a pleasure to deal with! In a time of AI, automation bots and, in my experience, horrible customer service- Bélair gets it right!!!!

Extremely disappointed with belairdirect. I called for what should have been a simple request: to add another lender to my insurance policy. Instead, my policy was cancelled. I found the way this was handled unacceptable. There was very little respect, consideration, or proper communication regarding something as serious as cancelling insurance coverage. A customer should not have to worry that making a routine policy change could result in losing their coverage. This situation caused me unnecessary stress, inconvenience, and concern. Based on my experience, I would not recommend belairdirect to anyone who expects clear communication and professional customer service.

We got a very good rate for home and auto insurance with the promise of the auto portion will get $350 cheaper in the second year with the installation of their drive monitoring app. We got great scores on the driving app and their rates soared up over $600 for renewal. When I called their excuse was that they had many claims and all insurance went up, and that without our "great score" on their app, the rates would have been even higher. We are now going to another auto insurer. Their home insurance is still very good, unmatched by any other company out their, by more than $1000.00

Be careful with the initial quote. Their initial quote is low and once you sign up the price goes up dramatically at the first renewal. Also, would not recommend downloading and installing their monitoring app as it consumes a lot of phone battery power and works against you - the 10% savings are not worth it. Customer service is not helpful at all.

I understand insurance companies are by nature shady and predatory, and I have been driving 20 years, never had as much as a fender bender until recently (I literally had a minor fender bender with only cosmetic damage). This has been the most frustrating customer service situation ive ever had. I pay for premium insurance, full coverage, car rental. First off, every person I have spoken to has had extremely difficult to understand indian accents and when I ask them to repeat themselves (because theyre nearly impossible to understand) they become rude, I have been given multiple different sets of instructions and everytime I follow up im talked down to because the information I was given was incorrect, they never seem to have any information on my past calls or any updates so they have no clue what the past person has said or done. They all recite the same lines which are completely unhelpful and im at the point now I cut them off and tell them ive heard what theyre going to say, which seems to always make them act more rude. They are essentially bullying me into accepting cheap Chinese replacement parts on a 50th anniversary camaro that will be done at their shop where everyone working on the vehicles looks 18 and can barely answer a question in English. The GM body shop has official GM replacement parts off of the same vehicle for the same price and ive had to argue with numerous belair direct employees why I dont want cheap Chinese made parts when the proper ones are available for comparable prices. Ive paid tens of thousands of dollars for my insurance over the years. My first claim, and its a minor one, and Ive been treated like horribly. Im sure every insurance agency is like this, but doesnt change that I give Belairdirect a 1/5 for customer care.

I just switched last year to belair direct. Wouldn't recommend this company

Belair Direct uses Intact insurance service, no longer good. When you have a claim, they just transfer you to Intact Insurance who says we are the same company. Intact Insurance take a week to answer, Intact then finds anything or says anything to deny your claim. They use known tactics to send an unqualified contractor that is not related to your immediate problem and has nothing to do with your claim to take some pictures and send the pictures to Intact Insurance so they deny your claim. The aim is just take your money, and when you make your claim, they'll use any trick in intact Insurance ways to deny the claim or not pay at all. No longer the Belairdirect I knew some 25 years ago. Service Zero. They work against you to deny your claim. They are not helpful at all and they talk to you in a bad way. The only time they talk to you politely is to deny your claim. Stay away from Belairdirect and Intact Insurance, because your claim will be most likely denied. Not a true insurance company at all. Just one big fraud both Belairdirect and Intact Insurance which are the same.