belairdirectReviews of belairdirect.com

We got a very good rate for home and auto insurance with the promise of the auto portion will get $350 cheaper in the second year with the installation of their drive monitoring app. We got great scores on the driving app and their rates soared up over $600 for renewal. When I called their excuse was that they had many claims and all insurance went up, and that without our "great score" on their app, the rates would have been even higher. We are now going to another auto insurer. Their home insurance is still very good, unmatched by any other company out their, by more than $1000.00

I rarely leave negative reviews but my recent property insurance claim experience with Belairdirect has been extremely disappointing. We opened a sewer backup claim on July 7, and since then, we've had to make countless follow-up calls just to receive basic updates. Our assigned adjuster repeatedly failed to respond to emails and phone calls, even during urgent situations where immediate decisions were required. One of the biggest frustrations was the lack of clear communication. We were told about three repair options and informed that a cheque would be issued, but it was never explained that the cheque was only for the sewer line work while the three options related to home restoration. I only learned this after contacting Belairdirect Customer Service myself. This unnecessary confusion could have been avoided with a simple explanation. The most concerning part occurred when the contractor discovered additional damage during the repair and required approval for revised work. Despite multiple attempts to reach the adjuster, there was no response. Customer Service even advised that the adjuster had acknowledged my email and would call me back by 6:00 PM. That call never came. The following day, I was simply told that the adjuster was busy and would contact me when available. We've been loyal Belairdirect customers for the past two years and have always paid our premiums on time. Insurance is supposed to provide peace of mind during stressful situations, but this claim has been the exact opposite. We're now waiting for the revised payment to be processed while facing potential penalties from the contractor due to these delays. I hope Belairdirect reviews its claims handling process and communication standards. Timely and transparent communication is just as important as the coverage itself.

Très mauvais service d évaluation en cas de accident.fuyer cette compagnie.vous êtes coupable sans avoir pu donner votre avis.les prix sont compétitifs mais l évaluation des responsabilités en cas de accident est biaisé

Sloppy Bureaucracy - Cancelled my policy for stated Renewal date, later recived 2 letters in the mail. One stating my policy has been renewed and another stating cancellation. - They are competative until your 2ed renewal. Avoid this company unless you are a new driver (proceed with caution in that case), there is much better compatition out there.

The AutoMerit is ridiculously harsh to the short distance braking. It doesn't understand in busy traffic or in the parking lot short distance braking is absolutely necessary to avoid an accident. The AutoMerit is suitable only in very quiet and idle traffic situations.

I believed this insurance would have the best the rates or so it seems, but not so. I signed up online to see what the rate was, I was quoted just a bit over 1k. When I called, the person I talked to added another $200. to that price saying that I don't have home insurance with them so the rate goes up. One month later they added another $50. For being an excellent driver, no convictions, no accidents and no tickets in over 20 years I would expect a better rate. I will not be renewing my insurance with them come next year.