belairdirectReviews of belairdirect.com

Terrible company. Tried to change my last name due to marriage - 3 years later and 5 calls to them, its still not updated. Tried to cancel our renewal and they need verbal consent from everyone who's name is on the policy. Try to get through on the phone to them after 4pm when they are supposedly open until 8pm - good luck, you'd better have 2 hours to wait on hold. They make everything so difficult. I switched all my liabilities over to another company in less than 15 minutes with the majority of it done online and they didn't need to speak to the additional policy holders. Stay far away from Belair Direct! It may seem cheaper with the initial quote, but it is 200% not worth the hassels of dealing with them

I'm extremely disappointed with belairdirect's decision not to renew my policy. Having an at-fault accident is understandable — that's exactly what insurance is for, and I don't dispute that part. What I take real issue with is the non-payment cancellation that's being used as one of the reasons for non-renewal. I had the money and the time to pay — the payment simply failed because of insufficient funds on one specific account, even though I had more than enough available on another. I was never properly notified about this issue when it actually happened — there was clearly no real effort made to reach me and make sure I was aware of it at the time, before it turned into a cancellation on my record. Now, months later, that unresolved notification failure is being used against me to deny renewing my policy entirely. That's not fair — if the notice about a payment issue never properly reached me in the first place, how am I supposed to have fixed it, especially when I had the funds available and would have gladly paid immediately? Very disappointed in how this was handled. If you're a customer here, make sure you're double-checking everything with them directly, because their notifications may not actually reach you when it matters most. I also wanted to add — my current insurance rate is $500. In the Ontario report I received, first there's a $5,000 claim from an accident I wasn't at fault in, why does that affect my insurance rate, and second, that's a barely scratched BMW that any shop would've fixed for $1,000, and they recorded it as a total loss for $70k.

Very shady company. There are plenty of other insurance companies you can go with, but Belair direct is not it. I got an online quote that was several hundred dollars cheaper, so I called to lock it in, and suddenly the price jumped. The rep on the phone also had a very strange attitude. He was very passive aggressive.

Do not trust Belairdirect Insurance. They partner with unethical contractors like Belfor who overcharge, fabricate documents, and bill for unfinished work. When I reported this blatant fraud to my Belairdirect adjuster, they sided with the contractor and pressured me into an in-person meeting. They care more about their corporate partnerships than protecting their paying clients. A formal complaint is being filed with government regulators. Look elsewhere for insurance.

I purchased travel insurance for a 3 week trip from their online site. For payment they request a blank voided cheque (no credit card payments allowed). A little over a month after returning from vacation I had my bank account debited for a huge amount. Apparently, they assume you want an ongoing insurance plan that automatically renews. So buyer beware...cheap is expense. I had to call 3x to get my funds back which will take 4-6 weeks! I'm a senior on pension and disabled so how do I make rent or groceries??? Stay far away from this shady outfit.

Belair insurance is a big rip off . I got car/tenant insurance with them in 2024 and I am up for renewal and it has jumped in price tremendously. Last year they increased my auto/tenant insurance by $20.00 more , using the excuse that its the area or type of car, is why it's jumped . This year its now another $50.00 more jump. No accidents, no tickets, no reason for my insurance waits to jump by large amounts per year . Stay away from them if you can !! How can you explain living same place for 8-years , no claims , no issues and your tenant insurance going from $20/month to now thewy want almost $90/month. Its a joke !!

Bélair Direct - Total disappointment When I purchased my insurance through a bank institution I had No idea that the Insurance providers were Belair Direct until it was too late. Unfortunately I did get a damage to my home this year in March and it wasn’t until July that I got a PARTIAL payment. (4 months later!!!!) They refused to pay my damaged floor. ** Even though I had pictures to prove the rain fall in my living room** My whole file was a botched job from the start. They only came 2 weeks later after I cleaned up all the water, dehumidifier, heaters & wood stove to remove all the dampness only to be told that NO WATER appeared in their tests…. Yet the engineered floors were bubbled on the edges. What’s the point of paying an insurance??? I find myself now with over $2600 expense and having to do the work myself since I’m totally in debt. I had to replace my floor IT WAS DAMAGED & stank of mildew INSANE Now they tell me that I HAVE TO GO HAVE MY FILE REVISED BY A THIRD PARTY or an insurance court You want your life destroyed??? Get Belair Direct

I rarely leave negative reviews but my recent property insurance claim experience with Belairdirect has been extremely disappointing. We opened a sewer backup claim on July 7, and since then, we've had to make countless follow-up calls just to receive basic updates. Our assigned adjuster repeatedly failed to respond to emails and phone calls, even during urgent situations where immediate decisions were required. One of the biggest frustrations was the lack of clear communication. We were told about three repair options and informed that a cheque would be issued, but it was never explained that the cheque was only for the sewer line work while the three options related to home restoration. I only learned this after contacting Belairdirect Customer Service myself. This unnecessary confusion could have been avoided with a simple explanation. The most concerning part occurred when the contractor discovered additional damage during the repair and required approval for revised work. Despite multiple attempts to reach the adjuster, there was no response. Customer Service even advised that the adjuster had acknowledged my email and would call me back by 6:00 PM. That call never came. The following day, I was simply told that the adjuster was busy and would contact me when available. We've been loyal Belairdirect customers for the past two years and have always paid our premiums on time. Insurance is supposed to provide peace of mind during stressful situations, but this claim has been the exact opposite. We're now waiting for the revised payment to be processed while facing potential penalties from the contractor due to these delays. I hope Belairdirect reviews its claims handling process and communication standards. Timely and transparent communication is just as important as the coverage itself.