I was honestly really scared about ordering from a new glass's website but I decided to give a chance. Trust me I'll never order anywhere else. These glasses are perfect!! The shape the quality and the sizing it's 10/10. I thought it would take forever to arrive but came in just in time before going on my trip. (2 weeks)
-Rox
KA
Kat
Made insurance so easy
Great selection, easy communication and definitely the easiest time I've had using my notoriously confusing insurance--they handled this totally for me before I even purchased!
TR
Tami R.
So easy to order
So easy to order! I was able to use my vision insurance and paid next to nothing for my glasses. Another plus was that I wasn’t pressured into buying “extras”. And there were no hidden costs like the vision centers threw at me in the past. Will recommend Befitting!
JU
Justin
Great company
Great company. Glasses came in perfect! Exactly as described and arrived promptly. Also worked with me with previous order that did not suit my face and was able to return with no issues
CA
Casey A.
Loving my lenses!
I love my new glasses! They fit great! They shipped super fast. Everything about the befitting process was amazing!!!!
RO
Rose
Super helpful customer service and I…
Super helpful customer service and I love my frames. The website is easy to navigate. Only thing that would be nicer is being able to live try on.
KF
Kristen F.
Read Reviews First
I have Davis Vision insurance and they steered me to this website. Prices are significantly lower than I have had at other retailers, however I feel a little like I have been given the run around. I have a very high prescription lenses. My two toddler broke my glasses and my back ups within the span of one week. My eyes are intolerant to contacts. I have already been out of glasses for a week, it has been very difficult for me so I paid extra for next day shipping. Maybe I missed it, but if it takes two weeks to process your order and/or make glasses at this place they absolutely should be advertising that as boldly as possible because now even though I sent my script to them immediately and they responded back to me within a couple days that they had begun to create my order I will still be waiting two weeks for my glasses. Maybe. Blind for two more weeks with two toddlers. I absolutely do not have time to process a refund and start all over. While I love the selections I made here, and the overall selection offered I wish I had read more reviews first since time was a necessity for me. I will take responsibility for that, but I would still like the website to hold some accountability for letting it’s customers know what the process they are signing up for will be like. If you click the 3 star and lower reviews it is a trend many customers have experienced. Transparency would go a long way in the future because if I hadn’t been in a time crunch, this could’ve been a five star review. If it had been clear there would be a longer wait I might not have ordered here this time, but I absolutely would have come back to get another frame next year for the selection and prices. I don’t at all like that they charge you for expedited shipping, while ALSO asking for two weeks. Quality frames are made other places in half that time other retailers if you are in need of frames quickly, and they might be a bit more expensive but at least you don’t have to pay for shipping and still have to wait two weeks.
Updated as of July 10, 2023-
I received a call from customer service, and they have offered to refund the shipping costs. As of today my order has shipped (1 week from purchase date). I appreciate the effort on their part, and I would buy here again.
Response from BefittingJul 6, 2023
Hi Kristen,
Thank you for taking the time to provide your Befitting Eyewear experience. We absolutely feel for you to be without eyewear, especially on top of a holiday weekend.
Although we have introduced more information at checkout to explain our process time, we may have more improvement opportunity.
It is standard to share an ETA for all eyewear to be completed in two weeks.
Our Customer Care manager will be reaching out to you as your order progresses and with an updated ETA for your order.
In the meantime, please do not hesitate to reach out with any questions or concerns.
Best regards,
Befitting Eyewear
AL
Alex
Garbage company
Garbage company, placed an order of prescription sunglasses and after submitting my order a couple of days later I got an email saying that they do not make lenses due to my cylinder even though my total power is with in their parameters.
Response from BefittingJul 6, 2023
Hi Alex,
Thank you for providing feedback regarding your recent Befitting experience.
It is very important for our customers to have the best vision possible. Unfortunately, that occasionally restricts us from fulfilling orders that fall outside our prescription parameters. While total power is provided as a guideline, each prescription is reviewed in detail, and your astigmatism correction is outside of our cylinder parameters.
It is honest feedback from our valued customers that allows us to make consistent improvements.
Please let us know if you have any questions, and we are very sorry that we were unable to accommodate your needs.
Thank you,
Befitting Eyewear