BefittingReviews of befitting.com

Response from BefittingJan 8, 2025

Hi Sherri, We are sorry to hear about your experience ordering glasses with us. Please know that our customers' satisfaction is always our top priority. We’re glad to see that one of our Care agents has issued a partial refund to acknowledge the gap in service you experienced and has confirmed that your order is being manufactured. Your order has escalated your order and is closely monitored by the lab team. We will be sending regular updates on your order status as your new eyewear is manufactured to your prescription. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you, The Befitting Team

Response from BefittingNov 27, 2024

Hi Ryan, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced and for any frustration caused. While we strive to provide a smooth experience, we regret that we fell short in meeting your expectations with this order. To clarify, we typically quote 10 business days for manufacturing, but once all necessary details were received, your order was completed and delivered in just 2 business days. We also received your return yesterday, and your refund has been issued, along with the request to reinstate your insurance benefits. Although insurance carriers quote 7-10 business days for processing, benefits are often restored sooner, typically within 2-3 business days. Thank you again for bringing this matter to our attention, and we hope for the opportunity to serve you better in the future. Best regards, The Befitting Team

Response from BefittingNov 20, 2024

Hi Thomas, Thank you for sharing your experience with us. We sincerely apologize for any frustration caused. While we are required to fill prescriptions exactly as written by your optometrist, we acknowledge that our communication prior to fulfilling your order could have been clearer. As of yesterday evening, we notified you via email that we have issued a refund and reinstated your insurance benefits. Again, we apologize for any frustration. If you need further assistance, please don’t hesitate to reply to the email or give us a call. Thank you again, The Befitting Team

Response from BefittingSep 20, 2024

Thank you for taking the time to share your experience with us, Mike. We're truly sorry it didn’t meet your expectations, and we appreciate the honest feedback. We understand how frustrating it can be when an order doesn’t go as planned, and we’d love the chance to make things right. Unfortunately, we couldn’t locate your order in our system, so if you could kindly reach out to us at [email protected], our team will be happy to assist further. We also appreciate your feedback on the wish list feature and will review it for potential improvements. Rest assured, we are committed to delivering high-quality products, and your input helps us continue to refine our services. Thanks again for bringing this to our attention—we’re here to help! The Befitting Team

Response from BefittingJun 18, 2024

Hi Wish, Thank you for your feedback and the opportunity to address any potential gaps in our service. We regret that you didn't have the experience we aim for and hope to provide. As an online optical retailer, we are proud to have a skilled team to assess each order and prescription. Although our staff is trained to foresee any potential issues and reach out to our customers to extend support, there are scenarios that a physical office and optician can better serve. Of course, we are continually working to merge technology to increase the ease of online shopping and the care a prescription eyewear order requires. If there is anything we can look into or support you with, we are always more than happy to help. Wishing you a fun and festive summer! The Befitting Team

Response from BefittingFeb 27, 2024

Hi Veira, Thank you for sharing your feedback with us. We're glad to hear that you found our prices to be great, however, we're sorry to hear about the delay you experienced. We're constantly working to improve our processes and enhance our efficiency to ensure timely delivery without compromising on quality. Your input helps us identify areas where we can do better, and we appreciate your patience and understanding. If there's anything specific you'd like to address or if you have any further concerns, please don't hesitate to reach out to us directly. We're here to help and ensure your experience with us is nothing short of excellent. Befitting Eyewear

Response from BefittingMay 25, 2023

Thank you for your feedback, Samuel. We are always open to improving how to communicate vision benefits, and how they apply to your purchase. Our Customer Care Manager will be emailing you shortly to provide you with an itemized invoice detailing how your benefits applied to your order. If you have any questions in the meantime, please feel free to contact us. Befitting Eyewear

Response from BefittingMar 13, 2023

Hi Pulok, Thank you for taking the time to provide feedback regarding your recent Befitting experience. We certainly apologize for any confusion regarding the return process for Archive Sale items. Archive Sale items are final sale, but we understand if this disclaimer was missed at the time of order placement. I do see that we responded to your email on 3/9 indicating that we are happy to process a return or an exchange as a courtesy, as we do not want you to be unhappy with your purchase. Please do respond if you are interested in the return or exchange option and our customer care team will be more than happy to help. We hope to hear from you soon. All the Best, Your Friends at Befitting