BefittingReviews of befitting.com

Initial order took almost a month to receive. When purchased I added the accidental damage coverage. I had a dog that got my glasses and I’m still trying to talk to someone about getting it covered. I have emailed and called. Also the recording says it opens at 8 but can never get through till way past 9.

I added my insurance and when I checked out it was one price. But when I went to check on the order after my FSA account said I needed a reciept to cover the cost. They reported that the cost was aboutt wice what I had checked out at. When I called Befitting said that my insurance benifits are only valid for a certain amount of time. 10 minutes between ordering and check out is not that long. Byt what is weird is tgat when I checked out it was half the cost they took out of my FSA account. Now I may be resposible for all 380 dollars. When I called tehy circled the problem. Anytging but getting my money back. I asked for an itemized reciept over email (no response) and when I gave up trying to talk w a person that obviously did not want to reimvurse me? I asked for one then. She said by end of day immeadiatly and then so far its been about 3 days and no such thing has appeared. My guess is that insurance is a pain to work with and since my FSA is a better way to get paid?? They scammed me. I am pretty sure they commited a crime of some sort. BEWARE!!! I would have paid less elsewhere wo insurance. If they dont want to deal w insurance then dont accept it in the first place!! What a scam!!

My experience has been horrible so far. First, I have ordered through online vendors in the past and had great experiences. My insurance only has a few and befitting is one of them. I ordered an entire year of contact lenses. I received all of the left eye contacts in 90-day boxes after ordering, but only a partial order for my right eye (4) 30 day boxes) not sure why not 90 day. I called (no one ever answers), I emailed and finally got a response and they said the order was entered incorrectly on their side. So, today, I received one more 30 day box of my left eye contacts. Which means, I am still missing 7) 30 day boxes, or 2) 90 day boxes and 1) 30 day box of my right eye contacts. Again, called (no answers), And just left a message. The order tracking and communication is nonexistent. I don't get an email when the order is shipped or arrives, or how many what etc. I would NOT recommend this online vendor. It doesn't seem like they are interested in their customers' experience. And--I never write reviews so you know its bad.

My order was canceled after it was approved due to my prescription being too strong. The customer rep let me know this only after i called cause my second order i had place hadn't been confirmed so i called about it. You need to advertise that your glasses only go up to a certain power so people don't order and pay for glasses only for it to be canceled. I now have to wait for a reimbursement and for my benefits to be added back before i can get new glasses!

Terrible experience. Poor quality control on their products. I ordered a pair of glasses and was happy, initially, with them. Then I noticed numbers etched on the lenses and Befitting sent me a new pair stating that was an error and was supposed to be buffed off before shipping. I received the new pair, and the same issue was present. I will not use this service in the future. My advice, get you prescription eyewear locally, so if something is wrong it can be addressed quickly. I now have to send these back, wait for befitting to notify my insurance to reset my benefits and then go get another pair.

Seems like they build their product to fall apart after 1 year. My glasses had an anti scratch and anti reflective coating. I purchased in December of 2023 and in March of 2025 those coatings starting disintegrating or corroding or something on the lens. Very difficult to see out of my right eye and an instant headache. Turns out, there is no warranty on the lenses, only the frame. Won't be purchasing again.

I was excited when I found befitting through a list of retailers provided by my vision insurance, as they seemed to offer good prices in comparison to other retailers. I ordered my contacts on March 17th. No problems. I receive an email the same day saying: "Just a quick note to let you know we have everything we need from you to begin processing your order. Your order has now been sent to our lab to begin manufacturing." I wait expectantly for my tracking email. A week goes by. Nothing. Then, on March 24th, I receive another email from the company- this one says: "Before we proceed with your order, we will need a photo of the complete contact lens prescription." A whole week went by before this was an issue?? Now I have to wait even longer for my contacts to ship, under the impression this entire time that they would be delivered soon. If my order cannot be fulfilled without a prescription, I should've been asked to submit it BEFORE I paid. Very displeased because now the timing is off, and I will run out of daily contacts long before my order arrives. Beware.

Cancelled my order after 11 days of no communication. I waited for an update after my order confirmation but did not hear back for 11 days. When I reached out they said the prescription was verified on that day, conveniently. They told me it would take another week or so for the glasses to be made and with shipping I was looking at another 10 days of waiting, at least. I chose Befitting for the ease of process and quick process in the past, but it is no longer what it used to be. I would probably not use this company in the future.