BefittingReviews of befitting.com

Response from BefittingMar 14, 2024

Hello, We sincerely apologize for the inconvenience you experienced with your contact lens order. We understand how frustrating it can be to wait for an item only to find out it's on backorder. While we strive to provide accurate availability information before orders are placed, unfortunately, backorders can occur unexpectedly after an order has been submitted. We're committed to improving our communication to better inform our customers about any potential delays in the future. Please know that backorders are typically resolved swiftly, and we work diligently with our distribution partners to minimize delays. Nonetheless, we understand your decision to seek alternatives, and we respect your time and choice. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to serve you better in the future. All the Best, Befitting Customer Care

Response from BefittingMar 11, 2024

Hi J E, We sincerely apologize for the delay in receiving your glasses and for the frustration this has caused. We strive to provide prompt and efficient service to all our customers, and it's disheartening to hear that we fell short of your expectations. We understand your disappointment and would like to assist you in resolving this matter promptly. We would greatly appreciate it if you could provide us with your order information so we can investigate further and take appropriate action to address your concerns. Please connect with us at 1 833 233 4884 OR [email protected] Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation and regain your trust. Best Regards, Befitting Customer Care Team

Response from BefittingMar 8, 2024

Hi Lee, We sincerely apologize for the delay and frustration you've experienced with us. Your satisfaction is always top priority, and we deeply regret any inconvenience caused by the lack of communication and the delay in processing your order. Please know that this is not the standard of service we strive to uphold. Our Customer Care Manager will personally reach out to you with an update and further information regarding your order. If there's anything else we can do to assist you or if you have any questions, please don't hesitate to reach out. We are here to help and are dedicated to regaining your trust. With thanks, Befitting Eyewear

Response from BefittingMar 1, 2024

Hi AD, We’re sorry to hear about the challenges you've encountered with your order. Ensuring accuracy in manufacturing is crucial for us, which sometimes necessitates additional communication to gather all the necessary information. We apologize for any inconvenience this may have caused. We do offer multiple avenues for customer support, including live chat on our website and a phone number listed in the footer (833-233-4884). If you provide us with your order number, we'll do our best to expedite the process and provide you with an update on your order. Feel free to also reach out to us via call or chat at your convenience. Thank you for your patience, and we look forward to resolving this issue for you. Best regards, Befitting Eyewear