BedStoryReviews of bedstory.com

Ordered one for my husbands side of the bed and am going to order one for mine! My husband loves his!

I had a great experience with BedStory when it came to getting my refund. Unfortunately, I received the wrong size, but their customer service was very helpful and made the refund process easy and straightforward. I really appreciate how quickly they addressed the issue and made sure I got my money back. It’s always reassuring to deal with a company that takes care of its customers and follows through when something goes wrong. Thank you, BedStory, for making the situation stress-free and resolving everything professionally! ⭐⭐⭐⭐⭐

Purchased off of Amazon and there was an error in size. I reached out and they took care of it quickly and efficiently - I recomend and would buy again. The topper is EXACTLY what we needed - very comfy

Un service client exceptionnel comme j’ai rarement vu, nous avons fait le choix de se séparer du matelas. Au premier échange ils sont arrangeant, courtois et honnête ! Ça fait plaisir !

I rarely write reviews, but this seller truly deserves one. They provided the best customer service and support I have ever experienced on Amazon. They were professional, responsive, and genuinely cared about making sure I was satisfied. The mattress itself is excellent. It feels comfortable, well-made, and offers great support. So far, I'm very happy with the quality. I only hope it maintains the same comfort and durability over the long term as advertised. Based on my experience so far, I highly recommend both the mattress and this seller. Thank you for the outstanding customer service!

I purchased the medium firm hybrid mattress on Amazon. When received I allowed it a couple of days to blow up and fill out. However after sleeping on the mattress I felt sloping towards the middle as well as a weak sides when sitting on it. I contacted bed story via telephone and customer service answered and asked for my order number, photos of the top and side of the bed. Within 24 hours I had a reply regarding returning the mattress. Our first two emails they offered me a discount to keep the mattress. I found it uncomfortable and told them I prefer to return the mattress completely. Customer service was quick to respond within 24 hours via email. After a couple of back and forth emails they agreed on a 100% refund and they would arrange for the shipping return within the next 1 to 2 weeks. The next day I received an email asking if I prefer just to keep the mattress and give it to someone in need or a charity. I agreed because I did not want to wait 2 weeks for pickup since the mattress was sitting in my living room. I also understood that the cost of returning the mattress would be expensive for them and they would just have a used mattress on return. So it made sense for both of us to simply give the mattress to a charitable organization. I received quickly my full refund through Amazon onto my Amazon card. The process of the emails took a few days but was not difficult and customer service had offered options trying to work it out with me. I was satisfied with my complete transaction.

Very happy with my costumer service experience. Found the "euro top" made the mattress to soft even though it was a firm mattress. I weigh 170 lbs.

Bedstory customer services is very satisfactory. They always try to resolve the issue in the best way they can. Also they response to our e-mails very soon Very happy with the service. Keep doing great bedstory.