BedStoryBedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mike L.
I bought a 4 inch firm mattress topper straight from their website. The mattress topper at first seemed to not be firm when I checked it by hand but when laying on it you do not sink in and it is in fact firm. I had some issues, the mattress topper was not for me. I was able to contact Bedstory and got a resolution within a couple of days. Customer service was helpful.
J.n.
Well-made and did what it said it would do. Added to the top of my hybrid foam/spring mattress because I needed a little extra support for my lower back and hips, and the 2-inch topper gave me that.
Veasna
Less than ideal customer service. I purchased a mattress topper, but then ended up no longer needing it after I received it. I reached out to start a return because the website said it was easy. It should not have taken 7 days to resolve this issue. Your website states "hassle-free return" and “free pickup". Yet customer service hassled me for a week to keep this product that I changed my mind on, no longer had a use for, and did not want in my home anymore. Not only was I upfront about my change in needs, I received fake empathy from their side saying they understood the situation, apologized for the CONTINUOUS frustration and the CONTINUOUS back-and-forth, and still could not process a return. I have told so many friends and family about this situation. I was baffled at how much it felt like a complete scam purchasing from this company.
Adrienne
My mattress came today and am now awaiting my mattress topper. As of yet, I haven’t slept in my bed but will do another survey as soon as I have both the topper and mattress
jio
Easy and clear to order and complete transaction. Super easy!
Tessie F.
Delivered in one day! Everything came packaged perfectly.
Sukhvinder
Very good customer service. They responded promptly and cleared all my doubts. Mattress is also very nice and same as shown in the website.
Kim K.
I had a problem with my mattress and Jetti responded quickly and professionally and helped me in solving the problem. I appreciate the quick response and consistent response until the problem was solved.
