BedStoryBedStory is a sleep brand committed to enhancing sleep quality for all through comfortable, supportive, and family-friendly mattress solutions. We specialize in hybrid mattresses, memory foam mattresses, mattress toppers, and sleep accessories that balance comfort, support, durability, and everyday value. Our key product lines include BEDSTORY SPINEALIGN™, designed for firm support and optimal spinal alignment, and the COOLING COLLECTION, engineered for a cooler and more breathable sleep experience.
BedStory (bedstory.com) has 291 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fatemeh
They were incredibly helpful and supportive. They followed up multiple times and sent several emails to ensure everything was resolved. Their customer service was excellent, especially regarding the issue I had. They communicated very well with me and resolved my problem perfectly. Overall, their service was outstanding!
BL K.
Ordered for grandkids for their sleepovers. Items shipped quickly. Opened upon arrival. Took a few days to decompress to its fullest. Grands slept comfortably. Single issue was with carrying bag. Seller was quick to respond and was very helpful. Excellent customer service. Highly recommended!! Thanks, BedStore!
Charmaine G.
The mattress started dipping in the middle after 9 months. I emailed customer service and they responded quickly and helped resolve the issue.
Carolyn
After sleeping on the mattress for about a year my back feels like there is an ice pick poking into it. Also, it turns out that the Certipur -us rating is not a very well regarded rating when it comes to toxicity and ecological concerns.
Response from BedStoryFeb 13, 2025
Dear Carolyn, Thank you for taking the time to share your experience with us. We're truly sorry to hear that you’ve been experiencing discomfort after using your mattress for a year. We understand how frustrating it must be to deal with back pain, and we want to assure you that your comfort is our top priority. We would be more than happy to assist you in finding a solution to help alleviate your discomfort. Please feel free to reach out to our customer support team so we can explore possible options, such as an exchange or further assistance. Regarding your concerns about the CertiPUR-US certification, we take such feedback seriously. Please rest assured that we are here to help and ensure you are fully satisfied with your purchase. We value your feedback and your trust, and we will do everything we can to resolve this matter to your satisfaction. If you have any further questions or concerns, please don’t hesitate to get in touch. We are committed to ensuring your experience with BedStory is a positive one. Best regards, The BedStory Customer Support Team
Andre G.
Great mattress was a small issue and they took care of it very fast
Rae A.
Ordered a mattress from Amazon. Realized later that the mattress was the wrong firmness from reading the specifications/fine print on Amazon. Initiated a return as soon as mattress arrived (did not unbox). Customer service was very responsive and I received all the information needed for a return, as well as a refund, pretty quickly. Can’t speak to the quality of the mattress, but may order from them again in the future because of the customer service.
André
We bought a product from BedStory and we found it too firm for our needs as it’s was classified semi-firm. After writing to the customer service, they propose to us to give a credit note to buy a topper to improve the confort of the mattress. Great service.
Phil
I purchased a more expensive product for one bed and 2 bed story toppers for guest suites. I prefer the bed story toppers. They expand fast, are dense quality materials, don’t migrate up down or side to side. Absolutely perfect. Also, I had a minor hiccup with the order and customer service was right on it making customer satisfaction their priority.
