BedStoryReviews of bedstory.com

Excellent communication and understanding. Very happy with the outcome of my concern and the product is of high quality. Thanks for your help.

I purchased the firm mattress topper. I’ll start out by saying it’s been great and supportive of my spine. It fits great on my mattress and the straps on the topper really keep it in place so it doesn’t move around. Also fast delivery!

The return experience was not good. While ultimately they honored the return policy, I went back and forth several times, as they made offers to me I.e 40% and I could keep the topper. They only work through email and does not appear to be in the US so it was generally one email per day. The whole process to get my money back took two weeks. This is something that should have been one email and done, based on the guarantee that was described on Amazon. I appreciate that I ultimately received my money back, but the process was way too difficult. I would not purchase from them again for this reason

my request for reshipping and der cancellation was handled in a timely matter. Thx

I had the pleasure of sending in 2 questions. Support responding within 1 day on both accounts. I also ask about warranty if I purchased via Amazon, primarily associates with price point. Support indicated the same warranty applies as if I purchased it direct from bedstory. I am happy with response time and responses. Thank you

We wished we had picked up the right firmness from the beginning so we did not have to ask for a return out of state. Which could probably would have cost us more than the mattress itself. So we settled for a discount. Other than that, the product is very nice, and we hope to find the right topper to make up for some of the discomfort caused by an ultra firm mattress. Thank you BedStory.

The customer service was excellent and very responsive.

You sent the wrong size mattress pad, I need a double size and you sent a twin, and I need to get this fixed, I do not own a twin bed.