BedStoryReviews of bedstory.com

Amazing service. I contacted them as my pillow case zip had broken. I wanted to buy a replacement cover for it but they don’t unfortunately sell separate pillow cases. The person that emailed me was very professional and caring and offered me a free pillow as a gesture of goodwill. I didn’t expect that, I only wanted a replacement cover which I would have paid for. Thank you very much. Without delay the new pillow has already arrived. Please do a line of replacement covers though, you are letting yourself down as your pillows are the best x

I reached out to Customer Service, but I have not heard back. This is the second mattress topper I have ordered from Bedstory. The first one I ordered through Amazon and it was perfect, just as advertised (extra firm). This one is absolutely not as advertised . It was stated as "extra firm, " and it is not at all. I have no idea on how to return this as it is not very large and hard to ship.

I was lucky enough to win a pillow. They wrote me that they were out of stock and would I be okay with a mattress topper instead. Of course I said yes. It has brought an old mattress new life and we couldn’t be happier. The social media presence, to shipping and product is top notch. It came so nice packled, it was fun to watch it expand. Highly recommend this company.

We were having problems with the comforts of are bed they helped resolve this in minutes and over the weekend very impressed

Very good product, firm and comfortable. Extraordinary customer service

Great Experience! Fast Delivery! The bed actually impressed me. I have severe spinal damage and for many years I slept at the 100 setting on a Sleep Number bed. I ended replacing the Sleep Number bed with an Extra Firm bed from Bed Story. I’m extremely happy with the sleep, the quality and the price! Highly recommend.

I had great difficulty with comfort on the firm mattress pad I bought to help with back pain. It was impossible to return it due to bulkiness once it was opened so they offered me a generous rebate to offset the cost which I never expected. Their response time was excellent and the agent very understanding and respectful. If I have any further weddings needs, I would definitely consider them?

As of this moment I haven't purchased a mattress from bedstory yet but I did contact their customer service for help and direction for what mattress is best suited for me. Their customer service was amazing! So helpful and attentive! When I do decide to purchase a new mattress I wouldn't hesitate to get it from them just going on my experience so far.