Bradon B.
Great response time
Great response time, quick fix. Appreciate the quality customer service!

At its core, BedJet is a sleep technology company dedicated to revolutionizing the bedroom comfort experience through bleeding-edge engineering, advanced technology, and proven medical science. Founded by former NASA engineer Mark Aramli, our innovative climate-controlled systems have quickly become the number one customer-rated product for heating and cooling beds, redefining sleep quality by enhancing overall sleep comfort and improving the lives of sleepers through better, more restful sleep. With over 300,000 units to more than 40 countries and an impressive record of over 6,000 five-star reviews, BedJet has firmly established itself as a trusted leader in sleep technology.
Bedjet (bedjet.com) has 139 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Bradon B.
Great response time, quick fix. Appreciate the quality customer service!
Matt G.
Customer service is lacking. I'm on my 3rd remote in less than 2 years, there clearly is a quality problem them. They refuse to replace under warranty, they want me to purchase a $60 remote that looks like it was designed in the 90's. Overall disappointed with the quality and customer service. Edit: I updated my rating from a 1 to a 4. Tim was able to get this resolved. Despite my customer service issues before, I absolutely love the product and the bedjet system is a must have for anyone who sleeps hot or cold.
Response from BedjetMar 21, 2025
Hi Matt, Thank you for sharing your feedback. I'm sorry to hear about your frustration with our customer service and the issues you've experienced with your remotes. We truly value our owners and want to ensure you’re taken care of. We offer a comprehensive two-year warranty on all BedJet orders, and if you’re still within that period, we’d be happy to replace your remote at no cost. Once the warranty period has expired, we typically no longer offer free replacements, though we do review repeated failures on a case-by-case basis. Although you've experienced multiple remote issues, our overall failure rate is quite low, and we take every owner report seriously to continuously improve our products. The BedJet remote remains one of the most advanced in the bedding industry, with LCD selections powered by just two AA batteries. I appreciate your feedback—it helps us identify areas for improvement. Please feel free to reach back out to our team and ask for me, Tim, and I'll be happy to further assist you with a solution. -Tim, Director of Customer Experience
Rich M.
We've had our standard King Bed size for two weeks now; it's great; in fact it far exceed my expectations. When I started my (re)search on adjustable bed systems, I was shocked to learn that spending $10,000 was not extraordinary. And with a bed and mattress set that was less than 3-years old, I was hard-pressed to spend the money to replace a perfectly good set up. For once, the web search algorithms did me a favor and directed me me to Bed Jet. I'd compare its build quality to that of a German car - operation is as smooth as a sewing machine, weld joints are perfect, wiring is routed like artwork, and the paint, fit, and finish is perfection. This product saved me $8,000 by offering the same functionality as other products that their competitors offer. Check 'em out; you won't be sorry.
Ken J.
Do not hesitate. Seize the moment! Your wildest dreams will surely come true... Or at a minimum your friends will be jealous.
An O.
Absolutely incredible customer service. Easy instructions if troubleshooting, and amazing policies if you need a replacement item. Very friendly and easy-going!
Larry R.
Amazing product, My wife have been using Bedjet for about 1yr now and we truly can't sleep without it. So easy to use and believe or not will safe you $$$ on your electric bill. Just set the BedJet at however cold you like with how much air vent power you need and sleep like a baby. We recommend this to anyone who gets night sweats or simply get hot at night while sleeping. Love it!
Laura H.
Absolutely the best purchase I have made in a long time. This was a splurge for myself but with hot flashes and night sweats I could not take it anymore. The Bedjet has absolutely gave me back a peaceful nights sleep. I can adjust between cool or warm air. It makes my bed feel like I am sleeping in luxury. Buy one, you won’t regret it. Also the customer service is quick to reply and super helpful.
Marnie
As a menopausal woman, the bedjet has been a life changer!!! It helps me regulate my body temperature while sleeping which allows me to sleep better. The bedjet is easy to install and use. I have the remote and love the way it lights up when I pick it up at night if I need to make adjustments. I have a very thick mattress and found customer support extremely helpful as well as timely!