BedjetReviews of bedjet.com

Edit: Bedjet reached out to me to resolved the issue which was to send me the cloud sheet. Since receiving it it has totally changed our experience with the product. I'd advise anyone looking into the bedjet that the cloud sheet is crucial for the air to distribute evenly. I still think the sheet should be included with the purchase of the system. It's a crucial item to not have freezing feet but overall I am happy with the solution offered and the product. We purchased the bedjet and our experience has been far from good. This is basically a $700 fan that blows cold or hot air on your feet. It's summer here and it's hot. We were excited to set this up and put the cool setting on. The problem is our feet are freezing while our bodies are hot. The air is not dispersed in the same way it is advertised. I've received multiple texts and emails after purchasing saying how important my satisfaction with the product was so I emailed them back. I explained that our feet are freezing while our bodies are not getting cooling. The solution? Buy a $200 "cloud sheet" which will evenly disperse the air. If this is a known issue why not include the sheet with the overpriced system?

The product never arrived. Their Head of Customer Experience, Tim McCarthy, responded to my emails and offered to send another system to me or a full refund. Disappointed the product didnt arrive, but pleased with how it was resolved.

Edit* After posting my review, BedJet reached out and resolved the issue. They refunded my $220 shipping fee, and after investigating, they confirmed that the shop I ordered through did not properly state the customs/import tax the way it is disclosed on their own website. I appreciate that they took the time to look into this and make it right. While I still think international buyers should always double-check for potential customs fees, I’m satisfied with the outcome and happy with the way BedJet handled it once I raised the concern. I’m furious with how my BedJet order has been handled. I already paid $220 in shipping, only to be blindsided with an additional $300+ “import tax” bill from DHL before I could even receive the product. That’s over $500 in hidden costs tacked on after the fact. At no point during checkout or confirmation was this disclosed. That’s not just poor communication — it’s misleading. If your company knows international customers will get hammered with these fees, you have a responsibility to state that clearly upfront. Instead, I feel tricked into a bait-and-switch. Let me be very clear: this is unacceptable. You either reimburse me for these unexpected costs, or I will take further action. That means filing a chargeback with my bank, lodging a complaint with consumer protection authorities, and making sure other potential buyers know exactly what kind of shady practices they’re walking into. I trusted your company’s claims about valuing customer experience — right now, it looks like the exact opposite. Fix this immediately. I expect a response with a concrete solution, not excuses.

Customer service is lacking. I'm on my 3rd remote in less than 2 years, there clearly is a quality problem them. They refuse to replace under warranty, they want me to purchase a $60 remote that looks like it was designed in the 90's. Overall disappointed with the quality and customer service. Edit: I updated my rating from a 1 to a 4. Tim was able to get this resolved. Despite my customer service issues before, I absolutely love the product and the bedjet system is a must have for anyone who sleeps hot or cold.

Bedjet is very expensive unit and noisy. It’s cheap quality for it’s price! My bedjet vibrated (=made annoying noise). Also the cloud sheet is heavy and does’t dry fast. 4.5/5 customer support, little slow but very friendly. I got 100% refund after 10 days sending it! I loved to give a change to bedjet, but it wasn’t made to me. I can recommend for trying it

This is our 3rd Bedjet we’ve purchase over the years. All still work great and are game changers for a cool or warm nights sleep. The Bedjet 3 is slightly more compact, definitely quieter and smarter than the previous versions. Some nagging things prevent my 5-star rating. First, this is a product that’s designed to improve sleep. The base model doesn’t even come with a remote so now we’re doing the opposite of creating a restful environment by making users open their cell phones, go to the app and make adjustments. This might be cool, but it is extremely counterintuitive for a restful nights sleep, and there’s more than enough science to back that up. And $40 extra for a remote? Come on. Second, while the remotes keep improving with each version in function and features, they’re still lacking a tactile interface. Again, it’s a product designed to promote sleep. There are still no differences in the rocker buttons for fan speed, time, and temperature, and same goes for the push buttons for off, cool, turbo, and heat. Put some dots on it like braille, change the shape of the buttons between functions, emboss or raise buttons, anything so it’s a no-brainer to turn the fan up/down or the unit on/off in the middle of the night. I’ve got to sit up and put on my glasses to figure out which buttons do what when I’m disoriented at 3am. Yup, now I’m awake. Next, LIGHTS!!! There’s a setting to turn on/off a nightlight on the underbed unit. Cool if you’re afraid of the dark. I’m not, so I turn it off. There’s still a significant light on all night under the bed. It’s not nearly as bright, but v2 at least would shut the light off on its own after a few seconds - just long enough to let you know the unit responded if you have the beeps turned off. And more lights - the remote senses touch or movement and lights up like a cell phone when you grab it. That’s not horrible if you want that, but you cannot turn down the brightness and it’s really bright! We keep our room seriously dark for good reason. This thing’s like a stalking butler. “Hello, how May I help you?” Get out! I’d like to do it myself. Last, marketing. I figure it never hurts to ask, so as a multiple repeat customer I asked if there was any sort of discount. Nope. That’s ok. Holy hell, after the purchase were hit with promo this, add this, act now, limited time offer, etc. Stop it. I still am grateful for our BedJets, don’t get me wrong, just PLEASE, BedJet people, it’s been years and many reviews complaining about these issues and you treat us like the cable tv companies. You can have every channel you want except these two, and you have to have all the foreign speaking channels too. Make me give you a 5 star.