BECUReviews of becu.org

I arrived at the BECU branch in downtown Seattle a day before I went to Cambodia for a business trip. I was approached by James Middaugh, a BECU personal banker; he came to me, and I completed my document to close my old business account a week prior. I asked one of the private bankers a week earlier if I could take the document home so I could complete and I will drop it off after. So I finished that documents and arrived at the BECU branch a week later to drop off my completed paper to James Middaugh, who's a BECU personal banker; when I came, I handle over my document to James he just took it from me and placed it in the back of his office and did not take a look at my paper he handles over his business card and says he will process my account he assures me that he will help me but fail to do so and emails me his documents and says the paper that I dropped off is not completed with missing business document. He can only move forward once I complete additional documents that he will send through email and have me fill out ten documents. Extraordinary personal banker, I signed all the other ten papers James emailed me thinking I will. Still, he could have been more helpful. He doesn't know anything about his job; I wonder why BECU gave him his position. And I put my trust in time fail to do the most simple task. location ; 1527 2nd Ave, Seattle, WA 98101, United State

It's important to manage expectations when you bank at a credit union. BECU has its foibles, but they have never charged me exorbitant fees because they decided to process my incoming debits in the worst way possible. They do not charge ridiculous fees for ATM withdrawals. Cost-wise, they are much better than a traditional bank. That being said, BECU is lacking in the online banking area. Lately, there have been many, many web glitches and outages. Only the last 60 days of transactions are available on the website, but the site does not work well with my budget software (YNAB) and so I have to manually download the data when it fails, which admittedly is less frequently now than it was six months ago, but we shall see if that lasts. Don't set up automatic transfers to pay your BECU credit cards or loans unless you are CERTAIN about them, because you'll never find them again to edit them. They only show up as editable when they are already pending. (Automatic credit card payments are terrible anyway. They are just plain account transfers, and you can't set it up to pay the minimum balance every month or even say, pay the statement balance every month, unless you know exactly how much the balance will be and it's the same every month. You can only pick a set amount. I moved my personal CCs to a different bank because of that, but I still have to manage Hubbie's VISA at BECU, which sucks, frankly.)

Don't do banking or loans from them. No online payment methods whatsoever(they aribtraily pick and choose if you can or not). So you MUST use their phone system(30 minutes each stinking time and it's an additional $5 each time) or deposit money in their banks to pay from there. Outdated everything, and sneaky ways to make money from you.

No customer service and really unhelpful staff. I have to drag information out of them or I have to already know how to fix the problem before dealing with them. They are very unresponsive--there is virtually no email; you have to wait on the phone for a really long time for everything; and can't use a break or a lunch to handle any banking matters with them. I never get my mail from them--I have had to physically show up in person for the last 3 card replacements. I don't have time, i have to work and they are SO SLOW you can't do anything in under 15 minutes. Car loans with them are messy--you have to know how the process already works and watch them. They claimed they didn't have my insurance info and instead of calling, they sent me a letter that they assessed me $3204 and my car payment went from $343 to $616. Once I was able to understand what was happening and get my insurer to send proof, they refunded me $1700, and the payment is now $453. I get to deal with this during the holiday. I have been a member for a long time and no one even called me. I am on my app daily, no messages. Terrible, awful, greedy snakes. Also, don't make car payment early. I did that on my first payment and they told me I NEVER made a payment and threatened to repossess my car. I want to move but it's hard but maybe I can warn others. STAY AWAY. It's not worth it

above and beyond help, very understanding and patient. thank you Kari in bonney lake, best always michael

I applied and was approved for a credit builder loan where the account is funded by me directly giving BECU the total amount of the loan at sign up. I was promised that this method would boost my credit after the duration of the loan. 6 months later the loan is paid in full BECU closes my account and cause my score to drop by 50 points, destroying my credit even more and worse before ever signing up with them. I went into Burlington, WA branch and one of the female clerks basically called me a liar by saying she doubts my score dropped tha low due to them closing the account. I showed her the evidence and she gave me a number that led to another branch giving me the run around. I wanted to go postal but instead I moved on. DO NOT bank at BECU they are the worst place to ever bank with.

Their web and mobile app is constantly down. If you're traveling abroad and need to transfer funds or check your accounts, what can you do? It very unfortunate as I prefer to support credit unions but this bank cannot be reliable if your traveling abroad or need help with your account

We have had our business account with BECU for 8 years now. Service quality has been constantly degrading last 4 - 5 years. Their new business account online website is horrible; (I think they found the cheapest web designers in town to make that.) We have told them constantly what the problems are but have seen no improvement. We cannot read our own account details online. After we deal nearly $0.5 M transaction with them annually, they dared to decline our $5000 car loan request! What are they thinking? We work for them, or them for us?! When we tried them for a personal mortgage refinancing, we found their practice to be predatory: They wanted to sell us what we didn't need, nor asked for. This is taking advantage of people's trust; likely criminal financing. Extremely poor performance all the way around. After all these years giving them plenty of chances to improve, it's time to move on. We are moving our business account to another institution. Soon, likely our personal account to. Our two cents: Stay away. There are better options around, where you keep your nerves, save your frustrations and have better service.