BECUReviews of becu.org

BECU is like credit unions, non-profit. Few fees. Friendly, local people. But their app is horrible. In addition, when you send a check online, the money is removed from your account immediately. You cannot see if the check has cleared. You will just get notified by the recipient that you are late...or perhaps lost the mortgage or insurance plan. You have to call and then speak to a different organization. Yes, the money is taken from your account and may never be paid by BECU. You assume it's been paid and they keep the money. You have to wait until your next statement date. Your. statement will not list the recipient. How's that for going through your statements when doing taxes, or trying to show you paid a bill...or even finding out. Even the staff at the branch cannot tell you. Every other institution shows checks that have not been cashed. You have no ability to track this.

Purchased an RV through BECU, 1st time I tried to make a payment by phone, they told me they couldn’t take a payment by phone until it’s past due. 2nd time I tried to pay from my Navy Federal account everything went through but was kicked back 5 days later, so back on the phone for the 3rd time and they took my payment, only took 3 tries over 6 days. The 4th time I tried to make a payment they said my mothers madden name was incorrect and wouldn’t take a payment, here I set in a branch trying for the 5 th time to make a payment…..wish me luck. Update. The next day I received a call from Kaitlin Walker who wanted to follow up with my bad experience. She was very helpful, after worked with me and after listening to my concern came up with a solution that isn’t perfect but works, she handled herself with charm and concern. Albeit that BECU has horrible policies, everyone I worked with was respectful and showed genuine concern. So the 1 star rating has been upgraded to a 3 star.

Great institution overall, conservative use of money and good reserves. However, they seem to have no ability to maintain the messenger function on their app. It is not working about 80% of the time in my experience. This makes it very difficult to communicate with them on the road, without my PC, and without having to call. I have repeatedly informed them of this, despite running the latest version of the app, etc., and it never gets a fix that lasts.