BeautyrestReviews of beautyrest.com

I ordered a Beautyrest World Class Level Three Medium Pillow Top King for $2,299 during Labor Day. After more than a month of trying to resolve two failed deliveries, I ended up with no mattress, two lost days off work, and missed promotional opportunities. Most frustratingly, Beautyrest processed a refund without my consent while I was still trying to negotiate a replacement. The first mattress arrived visibly stained, so I refused delivery. RXO inspected the issue and told me directly in text messages, which I still have, that the warehouse manager had rejected the inspection findings. Beautyrest acknowledged the problem. During that first delivery dispute, customer service told me: “If we had been aware of a mattress condition that did not meet our standards, we would not consider it acceptable for delivery.” I accepted a $330 partial refund and continued trying to complete my purchase. I was even told that Quick Ship could no longer be restored because I had accepted the partial refund. Despite that setback, I remained patient and continued waiting for a proper replacement. Then, on October 1, the replacement delivery turned out to be the exact same mattress I had previously rejected. This was not just a suspicion: Beautyrest acknowledged in writing that the previously rejected mattress had been redelivered by mistake. The affected area was now covered with tape, which was not present in the photos from the first delivery. RXO again told me that the warehouse manager had rejected the inspection findings. The contradiction was infuriating. Beautyrest had explained its own quality standards to me, yet the same rejected mattress was sent to my home a second time. Despite repeated apologies, the company would not provide meaningful assurances that this would not happen again. They would not confirm that a different warehouse would fulfill the order, that the rejected mattress had been removed from circulation, or that the replacement would be inspected before shipment. I was simply expected to trust them again after they had already sent the same unacceptable mattress twice. I kept negotiating because I wanted the mattress I had paid for, not a refund. Beautyrest eventually offered a $660 discount on a new order priced at $2,499, bringing the price down to $1,839. But the same mattress was already available from another retailer for $2,099. The $260 savings offered little reassurance when Beautyrest could not guarantee that the next delivery would be any different. Why should I take another chance on a company that had already failed twice, especially when it refused to provide even basic safeguards against a repeat of the same mistake? The only concrete thing Beautyrest offered was a price of $1,839. There was no meaningful guarantee, no clear accountability, and no reason to believe the next delivery would go any better. When I raised these concerns, Beautyrest did not address them or work with me toward a solution. Instead, the company processed a refund without my consent while I was still trying to negotiate a replacement. Its response included: “You can purchase directly through our retailer.” After more than a month of waiting and trying to resolve problems caused by its own delivery process, this felt dismissive. The message was effectively that if I would not accept its terms and take the same risk again, I should simply buy the mattress somewhere else. In the end, I got my purchase money back and nothing more. I lost two days off work, missed Labor Day deals elsewhere, and lost another quarterly promotional opportunity I could have used for a different purchase. The initial $330 partial refund was part of the overall refund arrangement, not additional compensation for the second failed delivery or my lost time. None of these losses was meaningfully addressed. I have photos, text messages, and written correspondence documenting this experience, even though I cannot attach all of that evidence here. I cannot review the mattress's comfort because I never received an acceptable mattress. I can, however, review how Beautyrest handled the order: repeated delivery failures, assurances contradicted by what happened, apologies without meaningful action, and a refund imposed while I was still trying to negotiate a replacement. I gave Beautyrest every reasonable opportunity to make this right. I was willing to be patient, accept a partial refund, and keep working toward a solution. All I asked for was the mattress I ordered and reasonable assurances that the same mistake would not happen again. Beautyrest failed to provide either. I would not buy directly from them again.

Horrible customer service. I actually never received my mattress. Delivery company after waiting over 25 days from purchase canceled 3 times. I had to cancel my order after a total of 6 phone calls after your response. You are the retailer I ordered the mattress directly from beautyrest.com and I don’t believe it’s a customer problems contact your delivering service that you contract. You are the retailer.

The delivery service that Beautyrest utilizes has been terrible to deal with. My delivery address only had one available day within the next year to make the delivery, which would not work. I suggested a change of address to my parents’ house, there address is in a major city and I assumed there would be more options for a delivery date. It has now been more than three weeks from the time I placed my order and I still cannot get a delivery date scheduled. Extremely frustrating to deal with

Beautyrest, Why Must the Seams Fail Before a Quality Concern Is Addressed? The quality of our first Beautyrest mattress was exceptional—which made the condition of its replacement all the more disappointing. After a significant weight loss between trying mattresses in the showroom and receiving our delivery, my comfort needs changed. Within two weeks, I realized the mattress was too firm, so we exchanged it for a plush model. Customer service was great throughout that process, and I appreciated the help finding a more comfortable option. Unfortunately, the replacement arrived with a noticeably different level of workmanship: threads unraveling in nearly a dozen places and sloppy seams. I cannot say whether the replacement was actually a lesser-quality mattress, but its visible condition left us feeling that we had taken a significant step backward from the first one. Tufted pillow top was not attached at all to the mattress below it, and floats on the surface. What concerns me most is the response. We were told the account would be noted and to reach out if the seams unraveled further or separated enough for internal components to become visible. That leaves us waiting for an existing problem to become worse before it will be addressed. We are not asking for another comfort exchange. We are asking for the quality and workmanship we saw in our original delivery. A mattress should arrive with secure seams and careful finishing, and customers should feel confident that visible defects will be taken seriously. Beautyrest, I would appreciate a review of this situation and a meaningful resolution. The first mattress showed us the quality you can deliver. We simply want that same confidence in the mattress we now own.

The two star is because the bed size looks small in our bed frame compared to our old Stearns and Foster that fit perfectly!!! It looks stupid. Our bedroom set is from Thomasville furniture that cost over 7.5K in 1992. Has far as the comfort of the mattress is we were hoping for a more comfortable mattress for the price. Don’t know if we will keep it.

I chose to buy direct from beautyrest, as the delivery and haul away we’re free. It did take many weeks before ultimate delivery, but the service was “White Glove”. Very professional. I purchased the world class series hybrid, and so far really like it.

We purchased a BeautyRest mattress 10 years ago & it broke down on the spots we slept in. We filed a warranty claim within the time period & we received a brand new mattress free of charge! They stand behind their product!!

We could not have had a more positive experience. From the Warrantee Claim being accepted to the delivery being completed was all wonderful. Expect 5-7 days to hear back from warrantee submission? Heard back 24 hours later. Mattress in production soon? In production next day. Delivered in 2-4 weeks? Delivered exactly 2 weeks later, partially due to our schedule and needing to push back on the calendar a little. Set up of new mattress and removal of old mattress? Less than 10 minutes. Windee and Claudia kept us informed during the entire process. Outstanding. Beautyrest turned what we feared would be a long drawn out process into the epitome of what great customer service looks like.