BeanzReviews of beanz.com

Great service, quality and price point. I would highly recommend.

I’ve had two orders from Beanz now and I’ve been extremely happy overall. With the second order I was sent whole beans instead of ground but was able to get it sorted in a few minutes over the phone. Coffee arrived within two days both times. Really excellent service!

This company offers a splendid service which is reliable and informative each step of the way. Their beans are roasted to order and so far have not disappointed. Great variety of Coffees offered

Really helpful and resolved my query quickly.

Didn’t listen and still sent the wrong order (again)

After setting up my new Breville I set up Beanz subscription, attracted to the simplicity, expediency, reliability and association with the quality Breville brand. Breville-quality it is NOT. One week and two days after placing my first order and order is still “processing”. Attempted to reach Beanz to inquire and was directed to open a case. Now on day 3 awaiting reply to that case. Not convenient, not simple, not expedient, not reliable…not Breville-quality. Will be cancelling.

Due to an error in the way I attempted to set up the cash back account, I ended up with two accounts. The lady I spoke to was both professional and efficient in cancelling one account and leaving the remaining Sage/Beanz in place. One quick phone call was all it took.

Not a bad subscription service as one of the perks is to claim cashback after so many bags of coffee. Over the past 11 months it’s been easy to choose your preferred coffee however trying to claim my second cashback was a nightmare. Basically it never arrived despite receiving confirmation on an email confirming payment had been sent to my bank. I queried this for almost 6 weeks only to be accused that it was my fault for not providing the correct bank details!! Fortunately it wasn’t my fault as when claiming cashback you are prompted to enter “any” bank to receive the cashback, in my case I used the same details since previous cashbacks were received. Only after I dropped a complaint on one of sages posts on instagram I got some attention. It was pretty much a few days after that I received my cashback as well as two bags of free coffee (in transit) as a gesture of goodwill. I did find out that they didn’t appear to have the capability to deal with cashback claims effectively (basically under resourced). I’ve given 3 stars for since this service as well as general customer service could be improved massively. Let’s hope this doesn’t happen to anyone else.