Mike F.
Sorted out my Beanz subscription quickly
Very helpful and sorted out my Beanz subscription issue (only 1 bag of coffee sent instead of 2) very quickly and efficiently

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Mike F.
Very helpful and sorted out my Beanz subscription issue (only 1 bag of coffee sent instead of 2) very quickly and efficiently
Cherry
I was meant to receive two 250 gm bags of Beanz coffee but only one was received. Once they were aware of the error, Rick promptly organised for the bag to be sent within two days of receiving my email. Great service, thank you.
Amanda R.
The customer service team was responsive and easy to work with. They exceeded my expectations.
IT
Very easy to work with and prompt responses and resolution
customer
Sorted out my problems with speed and efficiency
Michael H.
Had a problem with an order. Although navigating the website to notify of the problem wasn't the easiest I've come across, but once I'd explained, the problem was solved quickly and efficiently.
Rodney C.
on hold to long before callback offered obscure trail to call login and password for Beans is different to Breville yet all returns to Breville No refund offered for truly horrendous beans
Response from BeanzSep 10, 2025
We're sorry to hear about your experience. Thank you for your review and your feedback. We'll definitely pass this on to the appropriate people, as we are continuously trying to improve our customer's experience.
Mariam C.
I didn’t received any help or a response- then my case was closed.
Response from BeanzSep 5, 2025
The case number provided is regarding exchanging a bag of beans. We see that was resolved by new beans being sent to you. As that was the end of the communication, the system did automatically close the case. Your review, however, seems to be about a different issue. Please expect an email shortly. We'll be happy to look into how we might help from there.