Kirsty W.
Quick response and resolution
Quick response and resolution

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Kirsty W.
Quick response and resolution
Rich
I have a Barista's Choice subscription (2 x 250g per fortnight) and love trying different coffees every fortnight. At some point i may settle on a particular brand but not ready yet as I'm enjoying the variety. My first delivery took 5 working days after roasting so I complained to Beanz who said it can take up to 5 days to arrive. However, ever since complaining I get my coffee 1-2 days after roasting which is great.
Aron C.
Many of my deliveries over thr last year never arrived. I complained to Beanz and they never refunded me or replaced the missing packages
Response from BeanzOct 29, 2025
Dear Aron, Thank you for sharing your feedback and bringing this to our attention. Our team has reviewed your case and has since been in contact with you to offer a resolution. We sincerely apologise for any misunderstanding and for any inconvenience this may have caused. Kind regards, Sage Appliances.
Luana B.
Great customer service
customer
Replaced promptly and quickly
Edward B.
Prompt efficient customer service Nikeziwe the support representative was an example to the company.
Johnny M.
Thank you for your help with my damaged bag of beans. You guys are great and I’ve recommended you to family and friends
Mr Robert H.
Had an order delivered wrongly, it was swiftly dealt with to my complete satisfaction, just about had enough beans to cover the extra time.!!