Neil R.
Perfect support from the team at beanz!
Perfect support from the team at beanz!

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Neil R.
Perfect support from the team at beanz!
Calin H.
The problem was resolved very quickly
Westwood M.
Issue with an incorrect order dealt with efficiently and with the minimum of fuss.
Duncan
I’ve had to contact Sage/Beanz twice now in a short period but both times have been some of the best service I’ve received in recent years. Very friendly, hugely helpful and very timely in their responses and solutions! Nothing was tricky about the experience and the solutions have been very quick! I old definitely recommend the service!
Pat H.
Quick response
Greg O.
We purchased a new Breville coffee machine and as part of the purchase we were told that we’d be receiving 4 free bags of coffee not realising in order to get them we had to sign up to a Beanz subscription I feel that that practice is a bit deceptive We received the first two bags quickly and coffee was nice last two free bags arrived several weeks late I am still waiting for a phone call from Beanz
Response from BeanzOct 17, 2025
Thank you for taking the time to share your experience. It sounds like the Beanz coffee promotion didn’t unfold as clearly or smoothly as you expected, and we understand how frustrating that must have been. We appreciate your feedback about the subscription terms and delays in receiving your coffee, and we’ll make sure this is shared with our partners at Beanz so the process can be improved.
Sin
Wrong item was sent and customer service fixed it quickly. I am a very happy customer.
Shelly H.
Nothing was resolved. I got no response
Response from BeanzOct 16, 2025
Thank you for letting us know, and we’re truly sorry for the trouble you’ve experienced. It’s completely understandable to feel frustrated. Looking into this, it appears we emailed you on September 24 with an offer for a replacement and further assistance. It looks like there wasn’t a response, so after a few weeks our system automatically closed the case—no worries if that message was missed, and we’re sorry for any confusion this caused. We’ve just resent the email so it’s at the top of your inbox; please keep an eye out (and check spam/junk just in case). If you don’t see it, reply here and we’ll take care of everything right away. We appreciate your patience and want to make this right for you.