Beanzbeanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jasmine R.
I have had issues twice now, where I get sent the wrong coffee beans. I simply have to send a picture of my shipment to customer service and the quickly send me a replacement of the right coffee beans! I have never had an issue with them responding back and they have always followed back to see if there is any further issues.
Mr Graham D.
I created a case to resolve a problem and it was dealt with promptly and successfully. There was also an email follow up to confirm what had been done and to ask if that resolved the issue.
saintforu
While my concerns were not addressed to my expectation. I was happy with the support by representative at Beanz. I should have paid more attention to details while I was misled. This review is purely for customer support, and I can say that clarified the misinformation.
Barry D.
Once I was connected to an agent she was very helpful and answered my question.
Jan C.
I have nothing positive to say about my experience with Beanz - trying to claim one of my promised promotional cashbacks. All of the potential solutions involved clicking on links which looked like (and behaved like) scams and they were utterly unable to help me get out of the loop. I gave up. It will be interesting to see if I get my next promotional cash back, due very soon. Either way, I won’t be ordering from Beanz again in the future.
Monique
My coffee order got lost in transit and they promptly sent a replacement order, changed the date of my next auto delivery so that I didn’t end up with too much coffee, and offered a free bag to try for the inconvenience. I appreciated the proactiveness, thinking through the impacts, and providing great customer service all the way through.
Kelly
Great service, quick and recovered with flair!
Kara S.
Great communication and help with my issue!
