BeanzReviews of beanz.com

Beanz customer care is rude and unhelpful. You are better off dealing directly with the roasters. It shouldn’t be this hard to get what you order.

My case was closed without any explanation?

I never got a response and basically ignored :(

Since being subscribed to beanz there have been a few teething issues, I have a bambino plus, and some grinds are too fine, and sometimes I’ve received actual beans instead of ground coffee. But the effort to make things right is right up there and why I’ll continue to use them. I have to give them 5 starts, yes, you could say it would be better not to have those issues so that would be 5. But now I know what happens if something does go wrong, they fix it, and fix it well, fast and fair.

Amazing customer service and definitely the best coffee beans

Extremely quick resolution!

The team was helpful. I was shipped the wrong item. After providing proof of the error, the correct item was to me within days. Thank you.

Quick response time and very helpful