Emanuele P.
Customer service is responsive and…
Customer service is responsive and effective

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Emanuele P.
Customer service is responsive and effective
Dominique J.
Fixed irrelevant barista choice - they originally sent me beans for cold brew after I purchased a Breville espresso machine. They offered to send me a replacement of my choice at no cost.
Douglas W.
Very helpful with my issue quickly resolved
Mr Gordon D.
They couldn't fix the problem I had but sent me a bag of beans as an apology. Good customer awareness.
KB
The original order was not shipped from the supplier for some reason; however, beanz immediately initiated another order and then followed up to confirm that the order was fulfilled and received.
Raymond S.
Very helpful
Dodi
Beanz customer care reached out to solve a problem with my order before I even knew there was one! Amazing customer service!
Cortni
What? I got a coffee that was totally different from the description online. I tried filling out a contact or complaint form and it took me 10 attempts of filling out the page before the thing finally worked, it kept having content errors saying things like *wrong language* or weird stuff like that. Then I responded via email to actually explain what went wrong and today I got an email that said my complaint has been resolved? I have yet to hear from anyone at all.... Can I give zero stars? EDIT: after posting this Beanz did reach out promptly to help me deal with my issue.
Response from BeanzNov 20, 2025
We're sorry to hear of your frustrating experience. The system will auto-close a case that hasn't had any communication in a while. We'll be happy to reach out again, just to make sure we've help with any issue you may have.