Jason L.
The holiday period and reduced staffing…
The holiday period and reduced staffing levels are not my responsibility. As a paying subscriber, I expect deliveries to occur on time. Your business has clear visibility of subscriber demand, and staffing levels should be adjusted accordingly to ensure continuity of service. That is the fundamental purpose of a subscription model. Advising that delays are acceptable due to the holiday period is unacceptable.
Response from BeanzJan 7, 2026
We are sorry to know of the frustration you've experienced. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.