BeanzReviews of beanz.com

Good service answered my email promptly

I recently signed up for their subscription service after I bought a Breville Bambino. The coffee has been excellent, however unfortunately they are let down by poor service. On the latest order they sent me the wrong grind so I raised a support ticket and heard nothing back from them until I posted a review here (the customer support number did not work due to "system issues"). The very nice support person escalated my issue and ten days later I received ... the wrong grind again. Argh! I'm only two orders into my subscription but I have had no coffee for almost two weeks and these repeated errors give me little confidence Beanz.com can deliver on their promise. Buyer beware!

Quickly resolved an issue when the wrong beans were sent.

I tried to reach out to customer service several times. All I received in return were emails asking if my complaint had been handled, I replied back that it had not (twice) and they closed my file.

Team solved my issue on delivery address quickly

Super nett & hilfsbereit Hat alles funktioniert

Got the wrong order. Contacted support team that initiated a ticket and resolved it by sending me the correct choice of coffees. I look forward to taste the coffee once I receive it but satisfied with the team handling this issue on the incorrect order delivered initially.

I called customer services, the wait time keep increase so opted for call return. Very helpful service and problem solved