BeanzReviews of beanz.com

Good roast. Came in two bags

Alles war super!

There was a rock in a bag of beans (always check your beans!) I received via Beanz that broke my burr grinder. My instinct was to reach out to the roaster, who were very kind and suggested I open a case with Beanz for support, saying they already reached out to Beanz's support team to give a heads up. I submitted the case, and Beanz replied by offering to replace or refund the order. All things considered, this felt fair! It may not cover the cost to fix/replace my grinder, but it makes sense for me to share that cost as rocks/objects can happen in beans, and I've learned that I need to be more vigilant about checking beans as I dose them (single dosing makes this easier). I appreciated that both the roaster and Beanz respondly quickly, courteously, and with a resolution that feels fair and probably more than most companies would offer these days. Since this kind of customer service is hard to come by, it has made me feel even better about my Beanz subscription, despite one gripe I've had (namely, I'd love to be able to order 2 different bags of beans each order; however, I'm coming around to seeing how the 2 bags of the same beans is helpful to ensure proper dialing in and getting the most out of a bean). I haven't tried any other coffee subscriptions, but I'd recommend Beanz and plan to stick with them. If you're buying a Breville machine (I got the Bambino for entry level espresso--it's been rad!), there's a great deal on your first order, plus a cash back offer for spend over time.

They did not ever respond to my messages. First reply I received was to let me know my case was closed. I had been a subscriber for almost a year. Decided to cancel after second time of receiving coffee later than subscribed time frame. Prior to this experience, they were always prompt in reply. This was my second time for late delivery. Coffee was always good.

I found Beanz customer care extremely efficient and very helpful.

Incorrect item sent. Raised issue on website. Reply received within 90 mins and follow up mail stating resolution soon after. No problems no quibble. All customer service should be this way.

Very helpful I was looking into a different coffee company but they are more expensive and aren’t as generous and helpful as beanz customer service. This isn’t the first time I’ve been helped by beanz definitely the best company! I will definitely stay subscribed to beanz.

Quick response and helped me with my query