BBQGuys.comReviews of bbqguys.com

Prompt shipment, quick delivery, communication a bit slow but great customer service.

Took forever for package to arrive. I ordered the same exact order and quantity of Amazon and they arrive two days later just as promised. A week later and the barbecue guys order still has not arrived yet.

Made a purchase May 25, 2021 8:20 AM N210525186 and they did a price match. and received Kamado Jr promotion Free Gift ash rake, grill holder and did not receive KJ15090620 Sear Plate. Called BBQ Guys and I was told that there was no sear plate made for my Kamado Joe JR. I emailed a picture of the page with the promotion Free Gift stating that part #KJ15090620 Sear Plate was included. Never heard back so I called a second time and the rep told because I was price matched that I would not receive this Sear Plate. I asked to talk with a manager. I received a call from the manager and stated that the promotion was for Memorial day only. Not true and the picture of the Free Gift promotion stated otherwise. he ignored the picture. I felt like I was at a car dealer said to say. Will not buy from BBQ Guys Again.

The phoniest advertising of any company I have ever dealt with. We ordered a BBQ for $1,500, then cancelled the order a week before we were to receive it. Bbqguys sends me an email stating they want $450 for a restocking fee. I said absolutely not, this is highway robbery, have a manager contact me. Instead, they kept their grill AND my $1,500!! And we have not heard from them in over two months! I keep thinking that I will get a call, but they must be too busy lying to others about their wonderful service.

They do not keep anything in stock. Even if it says in stock. I'm not even sure they have a warehouse. If you order anything, be prepared for months and months of delays. You're better off buying from anyone else or directly from the manufacturer if you can since they sell everything at MSRP anyway.

SHOPPING AND SHIPPING WERE GREAT, HICKORY CHUNKS ARE AS ADVERTISED, LONG BURNING AND RICH HICKORY SMOKE. IF YOU ARE A SERIOUS GRILLER/SMOKER AS I AM, THESE ARE A MUST FOR PORK AND FOWL.

Don't buy from them we have a electronic gill that we paid 1700 for a doesn't work we are waiting 2 months and they won't return our money we paid for a grill thT doesn't work

Never do business with these guys. They just delivered a 200 lb grill on a street marked no trucks and no deliverys blocking handicap acess . We have alleys they are much easier and legal for deliverys.