BBQGuys.comReviews of bbqguys.com

I ordered a grill and it came late, resulting in a lost day at home. It was the shippers fault, but BBQGUYS went above and beyond to help me out and make me happy overall.

Customer service was A1. They were very efficient and very nice. I would recommend them to my family and friends.

Just go to your local stores to purchase these items. BBQ Guys (and gals) are not helpful in the least I've had two calls and multiple emails and the most action I’ve seen was when Dave in sales earnestly told me he’d “write a note” for his boss to see in the morning. I should’ve read these reviews first. Just go to your local guy don’t bother with these clowns.

Ordered outdoor furniture. All items said “item will ship from our warehouse July 21-23.” Whole family was excited to get the furniture and be able to enjoy it. Placed order on July 20. July 21 after paying for items I received an “update to your order” this said items are “set to ship Sept 08” VERY UNHAPPY. September 8 is NOT July 21-23. Would like to be refunded until the items actually ship.

Disappointing Customer Service After Spending Over $3,500 I purchased the Gozney Dome XL Gen 2 Propane Pizza Oven (Off Black – GMPOBUS1825) along with the stand, shelf, placement peel, turning peel, and the Gozney Dome Gen 2 Neapolitan Arch (AM1987). As part of the promotion, BBQGuys also advertised a cover, oven door, and pizza peel with the purchase. After placing an order worth more than $3,500, I expected a smooth experience. Instead, I received repeated text messages changing the delivery date from one day to another. When everything finally arrived, I discovered the oven door was missing. I immediately emailed customer service, but no one ever replied. I then contacted them through live chat. The response I received was disappointing. I was told: “This was a gift. If there is an item missing, I can send out a replacement, but this was already a free addition to your order.” Nothing is “free.” I spent over $3,500 because those advertised items were part of the purchase offer. Calling them a “gift” after they fail to deliver one of them is not acceptable customer service. To make matters worse, the Gozney Dome Gen 2 Neapolitan Arch (AM1987) they sent is too small for my oven. I emailed them about that issue as well, and again, no response. The live chat experience was also frustrating. Instead of taking ownership of the problem, they repeatedly asked whether I had checked all the boxes and focused on shipping explanations rather than addressing my concerns. My biggest concern now is what happens if something goes wrong with the oven itself? If this is the level of customer service for a missing accessory and an incorrect part, I have very little confidence that warranty or future support would be handled properly. The products themselves are high quality, but customer service is a major disappointment. For a premium purchase at this price point, I expected much better communication, accountability, and support. Based on my experience, I cannot recommend buying from BBQGuys.

BBQGuys delivered exceptional customer service. When I had an issue with an outdoor kitchen I ordered, Pinky and Qunetta Stewart efficiently resolved it to our satisfaction.

Terrible customer service. I ordered a patio umbrella, paid for it. Three days later I received a notice the order had been cancelled and my payment was being refunded and I needed to place a new order. USPS had changed my zip code by one digit since my last order. They did not recognize the new zip code and would not process the order under old zip code. They could or would not process the order. I was told to reorder if I wanted the product. InInsanity! Would not recommend this company.

The salesperson was awesome (only reason for the two stars). We received it but the stove part was dented and of course the lid doesn’t sit flushed now. Reported it per instructions with pictures and waited. Still waiting…Got the glass rocks and the package was destroyed and rocks (yeah I know they have jagged edges doh), the edges were bruised and crazed with white crushed zones. Totally ugly but nope your rep disagreed and said it’s all good. Had it looked at by others and nope they are damaged (why did I even have to do that)?Would you folks pay for this and accept it?? Now we are going into our second week and I am still waiting for the stove “decision” - guess I will be told to live with the dent too but pay the price and stuck with bruised glass but the set cost over $3,000 but let’s save money and not help the customer on less than $100 rocks that are totally unsatisfactory. Really how you do business??? Sad…we have to “fight”. Will not recommend doing business with you to anyone since I am now caught up in this game of waiting while I pay interest on a product I can’t use. Sadly disappointed. Definitely not customer service oriented after the sale.