BBQGuys.comReviews of bbqguys.com

why Buy these overpriced items they are a clearing house for other manufactures. i they add 30 to 50 percent to everything when i ca buy it direct or locally. these guys are a joke and if you are buying from them, they are stealing your money

Sends multiple ads to email and pop-up ads while searching online with deceptive discounts which don't apply to the items they advertise in the ad since small print in a separate link excludes all popular items. Waste of customer time who then needs to remove items from their cart by accessing it from their email (more wasted time). Bought from a reputable retailer for same price.

My Victory Grill has been great BUT..... I needed to get replacement grates since the ones I have are rusting and was told that they have no part for it, and never will since it was discontinued. Now the grill is still for sale and advertised with a lifetime warranty but according to customer service that warranty is worthless now that it is discontinued. it is a bummer as I have no complaint about the grill beyond the grates rusting.

their product doesn't hold up. all my flame retarders fell into the grill. the tabs holding them broke off. they were tac welded poorly. there answer was for me to drill out the tac weld slag and screw new tabs in. support was terrible. no follow up. no help. you pay 3 grand for a grill and you get no decent help

Terrible experience with them no return except for defective items if they was assembled!

I constructed an outdoor kitchen and paid BBQ Guys almost $7,000 for various pieces of equipment This included an outdoor refrigerator that cost $971.99. The equipment arrived well before the project was ready for it to be installed, so I left the equipment in its original boxes for several weeks. When I opened the refrigerator box, the door fell off onto the floor. The unit was dented in many places. The bottom door hinge was bent downward. I contact BBQ Guys and sent them pictures of the fridge and its broken elements with the box and packaging materials to show that I had just opened it. Their response was: sorry, you have to point out all damage within five days of delivery. They offered to send me replacement parts so I can have someone else at my expense repair the garbage they sent me. I hae a good mind to sue them for fraud. Beware doing business with this company.

I bought two high-end rosewood handled BBQ tools. When they same neither tool had rivets that were working properly to hold the handles steady on the steel tools. So far I've "applied" online to return them for a refund (Customer Service was closed at 4 pm PDT on a Friday afternoon). Oh, by the way - their policy is to charge the customer for shipping in BOTH directions, even though the problem is because of them not me and even though I got "Free Shipping" to me (because of the size of my order). This is a very "last century" company (not in a good way) and I emphatically exhort you not to buy their products nor deal with them. Their policies are "heads I win, tails you lose" - (not) sorry customer. No way to run a business. Stay away from them!!! UPDATE: They refunded my purchase price and did not require me to return the defective tools - so no shipping cost after all. GOOD SOLUTION!

I recently purchased an "Americana by Meco 2 in 1 Water Smoker" from BBQ Guys. I used it a total of three times and experienced a recurring issue with the electrical connection on the heating element cutting in and out. The only remedy for this was for someone to stand over the smoker and manually hold the connection in place which doesn't make for a very pleasant cooking experience on a hot summer evening. I contacted their customer service department in the hope that they would offer some solution, perhaps a replacement part, that would solve the problem and make the smoker usable. Unfortunately they replied with a form e-mail informing me that I was past the thirty day return window, basically telling me "sorry your smoker doesn't work, but hey, better luck next time." Needless to say I won'd be doing business with them again. I'm not shocked by poor, inattentive customer service these days, but I do feel it's appropriate and helpful to warn others about it.